Study Group Hiring for Head of Student Experience Job at Liverpool, England Full Time

Contract type: Full-Time- Permanent.

Location: Liverpool John Moores University ISC

JOB OVERVIEW

Liverpool John Moores University International Study Centre is now recruiting a Head of Student Experience to join the existing centre, management team. This is a fantastic opportunity to provide operational leadership to the Student Experience Team, as you create and implement the processes that will drive the day to day running of the centre. You will lead a highly effective department, which includes professional services, student services and welfare support staff. You will liaise with the academic team, LJMU colleagues, Study Group colleagues and other stakeholders on operational matters. You will also have a close working relationship with the Head of Centre to ensure the centre achieves its goals year on year.

We are offering the opportunity to work in an ever-changing environment where the pace will be fast, so you will need to be calm under pressure, and able to create a positive working environment during peak periods. We are an entrepreneurial business, offering ample opportunity for you to develop within this role, whilst having the opportunity to collaborate with a wider Student Experience Network and the University. If you are a student-focused individual that thrives on creating a world-class student experience then this is a unique opportunity to work in a professional and fun working environment, with students from all over the world.

KEY RESPONSIBILITIES

Leadership, management, and personal development

• Articulate and implement a clear vision for the development of the Student Experience Team in partnership with the host university and the provider.
• Contribute to strategic planning and policy development and including human resources; academic development; learning, teaching and assessment; and academic quality assurance and enhancement.
• Attend and actively contribute to relevant university partnership boards and committees, work with university colleagues through approved liaison points and report regularly on these through the centre’s meetings and management structures.
• Monitor the key performance indicators in Student Experience to demonstrate its effectiveness in achieving the centre’s business objectives and manage performance, where required.
• Develop close and effective working relations with key partners within Liverpool John Moores University.

Quality assurance and enhancement

• Support the Head of Centre to ensure that the centre is fully compliant with Study Group’s, Liverpool John Moores University’s and relevant external agencies’ quality frameworks, policies, procedures, and codes of practice.
• Contribute to the production of the Annual Monitoring Report, Centre Action Plan, and other evaluative and reflective documents, for submission to Study Group and the University.
• Analyse data and feedback from a wide variety of sources to monitor progress towards progression targets, planning and implementing remedial actions where necessary.

Student experience and welfare

• Oversee the customer service operations of the ISC, ensuring consistently high levels of student satisfaction.
• Oversee the planning and management of student induction, to ensure all students receive a smooth, legally compliant, and efficient entry into the ISC and that all necessary safeguarding arrangements are in place to facilitate each student’s academic success.
• Accountable for ensuring that the Centre is compliant with UKVI regulations and maintains good relations with the central Visa team to be aware of any new and upcoming changes in visa regulations.
• Ensure that the Centre is compliant in relation to safeguarding responsibilities and staff across the College are aware of their obligations/requirements.

Data Management

• Management of the student data lifecycle, including all assessment, attendance, welfare, and progression related data.
• Managing and collating all information to enable the effective timetabling of classes, examinations, assessments and induction activities and associated communications.

EXPERIENCE

• Bachelor’s degree or equivalent
• You will have recent successful line management experience in an academic service discipline and can successfully engage in process development.
• Experience in managing staff in an office environment.
• Experience in data management and interpretation, and quality assurance.

ABOUT US

We are a global pathway provider in International Education, working collaboratively with over 50 universities around the world, offering over 500 undergraduate and postgraduate teaching programmes. Voted as the 2017, 2018, 2020, and 2021 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class education to talented students from across the globe.

With a truly global outlook and offices all over the world, our international team uses its expertise, knowledge and commitment to create opportunities and add value. We are determined to grow and innovate in our field, providing our students and partners with high-quality outcomes across the higher education space.

ORGANISATIONAL COMPLIANCE

Study Group is committed to safeguarding and promoting the welfare of its students and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

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