Student Success Navigator (APPD) Full Time NEW

Lambton College is always proud to acknowledge that it is located on the beautiful homeland that is the traditional territory of the Ojibwe, Potawatomi and Odawa Nations. As the second-oldest college in the Ontario publicly assisted system, we have served our learners and communities for nearly 60 years, and with ALL IN: The 2025-2029 Lambton College Strategic Plan, we are charting a strong and steady course towards the next 60.

We are providing our students with the best learning and research experiences to ensure they are well-equipped to contribute to, and thrive in, a world of opportunity.

We are fostering a vibrant culture of community, collegiality, and professional growth for our people to ensure we are the best at being better.

And we are continuing to form academic, research, and community partnerships that create value for our local and global community and elevate student and client impacts at local, national, and international scales.

At Lambton College, we know where we’re going. Just as importantly, we know the way we’re going to get there. We call it the Lambton Way, and we welcome applications from those who are interested in being part of it.

ALL IN: The 2025-2029 Lambton College Strategic Plan

About The Position

This is a temporary, full time support staff position replacing a bargaining unit employee. Working 35 hours per week at an hourly rate of $32.10 this role will commence in June 2026 and run for 1 year.

Reporting to the Associate Director, Student Success & Access Programs, the Student Success Navigator networks with students, parents, faculty, management and other college resources to provide student support. Organizes and implements a comprehensive student success calendar of events to support college student persistence and retention strategies and targets with a focus on the Day 11/28 early intervention program. Contacts students at academic risk to make referrals to resources that help students be successful. Conducts various student call campaigns at different times throughout the year and provides advising and student scheduling support to other areas during peak start-up times.

Specific Accountabilities

• Proactive outreach to all new Lambton College students, post-admission/pre-registration through a variety of channels;;
• Identifies student success resources and referral to college support systems. Refer students to all Student Success Services;
• Actively follow up with students at certain ‘touch points’ in the student lifecycle; advising students on transition issues; identifying the need for support, reviewing potential solutions and/or options and facilitating referrals as required to other academic and student success supports on campus;
• Provide post-admission support to students as required;
• Develops and supports work for implementing a student success calendar of events i.e. student alerts, student life activities, important academic dates etc.;
• Assists Counselling with scheduling during Fall/Winter registration and start up;
• Participates in Student Persistence and Retention efforts, helps to assess critical problems and plans initiatives to meet resolutions;
• Provides student success advice;
• Follows up with non-attending students and students at risk through a variety of calling initiatives;
• Coordinates all Student Success call campaigns for current and returning students;
• Assists with Special Projects as assigned (i.e. student surveys, prospective students call campaigns, communication planning, collecting and summarizing data etc.)
• Assists Marketing and Recruitment with outreach as needed;
• Assists with student orientation and welcoming of new students;
• Facilities workshops in coordination with Student Success Services;
• Participates in system-wide student recruiting activities, such as CIP, High School and Employer visits, Orientation, Student Services events, etc.

Qualifications

• At minimum a 2 year post-secondary diploma in Human Services, Social Sciences, Education or equivalent
• At minimum 2 years experience in an academic environment
• Knowledge of post-secondary programs, services and policies is essential
• Excellent computer skills, including proficiency in the Microsoft Office suite, D2L and Ellucian
• Demonstrated ability to work as part of a team

Lambton College is committed to an inclusive, barrier-free selection process. If contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.

We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted.

Lambton College is an equal opportunity employer seeking to live its values in all we do. We are committed to taking proactive steps to provide and create opportunities for historically marginalized groups. We seek applicants who will strengthen our commitment to diversity, equality, and inclusion. We strongly encourage the following qualified candidates: women, Indigenous peoples, racialized people, persons with disabilities, and those who identify as 2SLGBTQ+ to consider working with and for Lambton College.

We recognize that structural barriers shape experiences and job qualifications, and therefore we seek to use employment equity to differentiate between candidates who meet the required qualifications; and encourage people to apply even if they feel that the position would be a stretch.

Employee Perks

Lambton College provides a wide range of exciting opportunities for both unionized and non-unionized positions with competitive total compensation packages, wages and benefits.

Investing In Our People

Lambton College is committed to the personal and professional growth of all our employees. Employees of Lambton College are incredibly valued and part of a transformative adventure. They enjoy an engaging and vibrant culture where they are encouraged to realize their full potential via development opportunities and accessible, supportive employee wellness initiatives.

Investing in our People

Lifetime Retirement Pension – Defined Benefit Pension Plan

Our employee benefit package includes a defined benefit pension to help you create a secure future. The CAAT Pension Plan provides you with a predictable lifetime retirement income, survivor benefits, early retirement options, and more without the stress of making investment decisions. CAAT makes it easy for you to build stable, secure retirement income while you work.