Log In
Sign Up
Customer Services & Support
Structube Hiring for Customer Service Representative | Customer Contact Center at Laval, QC Full Time
Company Description
The Customer Service Representative is responsible for coordinating and communicating with customers regarding their Structube in-store and/or online shopping experience, through online or social media reviews, survey responses or online chat. Specifically, the individual must provide a high level of commitment to customer satisfaction and effectively assist customers with their inquiries.
Job Description
Establish an appropriate and friendly strategy and approach to manage customer reviews, survey responses and chat inquiries
Ensure customer retention through positive and informative responses to customer reviews, survey responses and chat inquiries
Analyze overall data of customer reviews and survey responses on various platforms
Display a customer-driven attitude by providing exceptional service
Attend to customer inquiries in a timely manner through written correspondence
Work in collaboration with internal teams effectively to ensure a positive customer experience
Adhere to established procedures and criteria to provide quality service to customers
Meet and exceed personal objectives.
Qualifications
Excellent written skills, in English and in French
Strong interpersonal skills in a customer-driven environment
Helpful, self-motivated and resourceful
Ability to prioritize workload
Handle difficult situations with comfort and ease
High school diploma or equivalent.
Additional Information
What we offer
Flexible hours, massage room, snack bar, unlimited coffee, activities with colleagues, etc.
Health insurance starting six months after hiring
On-site parking and free electric car charging stations
Various corporative discounts (gym, cellphone package, etc.)
25% discount on all Structube items
A collaborative and solutions-oriented work environment.
About us
Structube wants to offer its clients a wide range of modern edge home furniture at its best affordable prices! We help our customers rediscover their home, one room at a time. With over 80 stores nationwide and nearly 700 employees and counting, Structube’s small family business has become a thriving retailer brand looking to transform its future retail markets. Join Structube and come experience working with our ambitious, dynamic and motivating team!