Strength Edge Hiring for Front Desk Receptionist at Calgary, AB Full Time

The Strength Edge is the premiere 24h strength sports gym in Calgary. We are the proud home of many competitive Strongmen, powerlifters, and other athletes. From complete beginners to world class athletes, if you want to get stronger, this is the place to be.

The Strength Edge is looking the Front Desk Receptionist to providing a first class experience to members, prospective members and visitors to our facility.

Responsibilities:

• Provide exceptional customer service experience to all members, non-members and users of the facility.__
• Enrolling new members and assisting current members with their queries.__
• Greeting members and users of the gym as they come through reception.__
• Checking in members and verifying memberships.__
• Registering prospective members and guiding them to the correct person.__
• Providing information on classes and availability.__
• Handling questions about cancellation of membership.__
• Ensuring that adequate stocks of information, packs and leaflets are available at reception for interested parties.__
• Ensuring the safety and security of visitors, members and staff at all times and taking a responsible attitude towards maintaining the premises and facilities of the Fitness Centre.__
• Serving customers, taking money for activities and accurately accounting or transactions at the end of each shift.__
• Welcoming members and visitors to the gym and providing accurate information concerning programmes and activities__
• Creating an excellent first impression of the gym by providing a warm welcome, tidy appearance and pleasant manner at all times.__
• Handling telephone enquiries, recording messages from incoming calls and transferring calls.__
• Maintaining a clean and tidy environment, both behind and in front of the counter.__
• Recording and keeping clear and accurate records of all queries, complaints, lost property and repairs and ensuring the information is delegated to, and resolved by, the relevant department.__
• Cashing up and banking at the end of each shift and ensuring that shifts are balanced accurately completing relevant documentation.__
• Undertake other duties, of a similar professional nature and commensurate with the role, at the request of the Fitness Centre Manager.__

Requirements:

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• +1 year of experience in customer support role.
• Friendly and approachable with an outgoing personality.
• Cooperative, positive and optimistic.
• Excellent customer service skills.
• Basic numeracy skills.
• Ability to enjoy working with a diverse range of people.
• Able to project self confidence in own abilities.
• Able to prioritise work, handle pressure and take confident day-to-day decisions.
• Ability to maintain a professional appearance and behaviour.
• Ability to communicate effectively in person, in writing and over the telephone.
• Willingness to work flexibly in response to changing organisational requirements.

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Job Type: Full-time

Pay: $19.00-$24.00 per hour

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Employee assistance program
• Life insurance
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• receptionist: 1 year (preferred)