Strategic Defence Inc is Looking For Call Center Representative at New Westminster, BC Full Time

Do you have an outgoing personality and strong work ethic? Is 100% customer satisfaction your goal? Do you enjoy being part of a team environment? Then we have an entry level position for you. We’re looking for a full-time person to join our growing team. Our emergency dispatch centre has been providing alarm monitoring solutions for over 20 years and is a leader in the industry.

We’re looking to fill a PART-TIME, entry level position within our growing team. Post-secondary and international students with work visa are welcome. Our emergency dispatch centre has been providing alarm monitoring solutions for over 25 years and is a leader in the industry.

Availability: The ideal candidate will be available between 18 – 24hrs per week, covering a minimum of 3 shifts per week. At least one shift must be an 8 hour Saturday shift. Shifts during the week are between 6 and 8 hours depending on the preference of the employee.

Who Are You:

• Looking for an entry level position with a growing company
• Want to work in a team environment
• Enjoy working with computers and talking on the phone
• Able to analyze data, utilize problem-solving skills and recommend solutions
• Work well under pressure in a fast paced environment.
• Commitment to continuous improvement and training
• Excellent telecommunication skills
• Willing to work evenings, weekends and holidays
• Accurate keyboarding skills. Minimum 30 WPM
• Must be able pass a criminal record check

What do we offer:

• In-house training
• Transit at the door
• Employee parking
• opportunity to pick up extra shifts

Roles & Responsibilities

• Dispatch emergency services such as police, ambulance or fire.
• Build customer loyalty by maintaining a professional image at all times.
• Communicate effectively by listening to the customer’s concerns
• Maintain security policies
• Attention to detail
• Complete projects within timelines provided
• Create electronic s

Job Types: Part-time, Permanent
Part-time hours: 20 per week

Salary: From $17.00 per hour

Schedule:

• Weekends as needed

COVID-19 considerations:
We do not engage in person with the public. The building doors are locked to the public. Masks are recommended in common areas

Work Location: In person

Expected start date: 2023-08-22