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Sterling Check Hiring for Client Success Associate – Industrials, Government & Education Job at Remote Full Time
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Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
We have great people here and are looking for more. Come join us – you will love it!
Job Title: Client Success Associate – Industrials, Government, & Education
Department: Client Success, Industrials, Government, & Education
Position Type: Full-Time
Location: Work From Anywhere (WFA) in the U.S.
About The Role:
As a Client Success Associate, your main function will be handling and fulfilling day to day operational queries or issues that arise from our clients. This position will be responsible for responding to ad-hoc client queries, shaping and managing client expectations, recommending solutions, and liaising with the Client Success Supervisor and the operational teams to address any issues. Our primary goal is to provide hiring peace of mind by delivering a simple, smarter background screening and onboarding experience for employers worldwide, and we’d be honored if you’d join us.
This Is What You’ll Be Doing:
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Supporting client and internal team requests
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Working with Supervisor and operational contacts to resolve any client needs
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Understanding the behaviors that impact client satisfaction
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Working with Client Success Partners with the client relationship
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Training new contacts to use the Sterling systems
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Providing guidance to new and current clients about the Sterling procedures and services, including explanations of results received
This Is The Job For You If You:
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Can be a team player and must have strong Customer Service skills
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Have strong interpersonal and excellent communication and professional writing skills
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Can analyze a situation and respond quickly in a courteous and professional manner
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Quickly learn and understand all aspects of the fulfillment process and be able to effectively explain them to the requestor
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Can handle a large number of calls and e-mails, prioritize tasks, and respond appropriately
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Are a self-starter and have an ability to see processes through from start to finish
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Work well under pressure and with time-sensitive projects
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Handle escalated issues in a timely and professional manner and remain calm under pressure
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Possess exceptional follow-up skills and make sure issues are resolved successfully
This Is What We’re Looking For:
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2 years of Client Success or Customer Service experience – Sterling experience is a huge plus
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Desire to pursue a career in Client Success (formerly Account Management) preferred
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Must have documented experience working on client facing projects
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College graduate/undergraduate, Minimum of 2 years college experience is required, 4-year degree from an accredited college/university preferred
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Equal Employment Opportunities at Sterling
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.