Stefanini Hiring for Desktop Support Technician Job at Melbourne Full Time

What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 7/10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support – IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client’s ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

QUALIFICATIONS

· Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware

· Able to uphold a positive attitude at all times, even under stressful conditions

· Experience supporting remote facilities and users

· Excellent verbal and written communication skills

· High level of professionalism and strong personal interaction skills

· Ability to perform in-depth research and troubleshooting for complex technical issues

· Ability to prioritize and complete all work tasks with minimal supervision

· Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds

· Ability and willingness to learn new technologies

· High School Diploma (required)

· Deskside / Desktop / End User Computer experience, ideally in a corporate environment

· Proven ability to handle challenging, rapid-response user support

· Proven ability to balance, prioritize and organize multiple tasks

Job Types: Full-time, Permanent

Salary: $60,000.00 – $70,000.00 per year

Schedule:

• 8 hour shift

Experience:

• IT support: 3 years (Preferred)

Work Authorisation:

• Australia (Preferred)