Stealth Monitoring Hiring for Customer Service Supervisor/Team Lead at Mississauga, ON Full Time

As Customer Service Supervisor, you are the customer service superstar that we rely on to handle our most complex problems while providing support to your staff whenever required. As Supervisor you are the most knowledgeable and experienced member of our team, with a deep understanding of the operations of Remote Concierge and Stealth, as well as our clients.

Duties & Responsibilities

Staff Management/Training

Involved in the staffing and training of new hires

Provides ongoing training and feedback to operators

Provide periodic reports to management regarding site activities and staff performance

Assist in evaluations when required

Customer/Guest Engagement

Act as the primary contact for property managers and customers when dealing with disputes

Build relationships with residents of sites in order to enhance ability to recognize potential issues/provide excellent customer service

Provide assistance when dealing with more complex concierge tasks

Track in/out activity of guests to the site to identify suspicious activity

Manage delivery and pickup of parcels

Site Monitoring

Monitor all security features of a given site to guarantee all equipment is in working order and detect suspicious activity

Data entry for vehicle tracking log sheets at other sites

Site Management

Control all site software as required

Manage booking of site amenities, visitor parking, etc.

Perform reception calls

Disbursement of accurate information for sites and protocols, as well internal policies and procedures

Ad-Hoc Work

Perform other duties as assigned from time to time including, but not limited to, the monitoring of construction sites

Qualifications

Post Secondary degree or equivalent practical experience

1-2 Years of Experience in a Customer Facing/Sales Role

Fluent in English & French (Oral and Written) an asset

Core Competencies

Excellent written and verbal communication skills, interpersonal and collaborative skills

Management skills

Self-starter: demonstrated initiative and problem-solving skills and willingness to learn

Must possess solid computer skills (MS Office)

Must look presentable given the client-facing nature of the role

Working Conditions

Office environment

Flexibility in work schedule