Stealth Monitoring Hiring for Customer Service Representative/Concierge (Non-Remote) at Mississauga, ON Full Time

Our customer service/advanced monitoring solutions professionals can keep cool while juggling multiple tasks. They have the charisma of a President and the attention to detail of a Surgeon. Our Customer Service department is the face of Stealth Monitoring in this growing vertical of our business. Supplementing a security concierge, the customer service representative is responsible for monitoring multiple sites concurrently while delivering a high-level of customer service to our clients.

Key Duties/Responsibilities

Build relationships with residents of sites in order to enhance ability to recognize potential issues/provide excellent customer service

Track in/out activity of guests to the site to identify suspicious activity

Manage delivery and pickup of parcels

Monitor all security features of a given site to guarantee all equipment is in working order and detect suspicious activity

Data entry for vehicle tracking log sheets at other sites

Control all site software (FrontDesk, Guardall) as required

Manage booking of site amenities, visitor parking, etc.

Perform reception calls

Perform other duties as assigned from time to time including, but not limited to, the monitoring of construction sites

Qualifications

Post Secondary degree or equivalent practical experience

1-2 Years of Experience in a Customer Facing/Sales Role

Core Competencies

Excellent written and verbal communication skills, interpersonal and collaborative skills

Self-starter: demonstrated initiative and problem solving skills and willingness to learn

Must possess solid computer skills (MS Office)

Must look presentable given the client facing nature of the role

Working Conditions

Office environment

Flexibility in work schedule