State Street Corporation Hiring for IMS Client Service Manager AVP Job at Melbourne Full Time

Responsibilities

• Ensure all client inquiries are logged and resolved in a timely and satisfactory manner
  
• Monitor client inquiry trends and recommend remedial actions that will improve ongoing client satisfaction
  
• Establish strong working relationships with the client and the internal operations teams providing services for the clients
  
• Ensure all daily and monthly services are delivered in accordance with relevant client SLA’s
  
• Produce monthly KPI reporting
  
• Participate in monthly client service reviews
  
• Contribute to team initiatives around audit and risk management
  
• Track daily activities and generate reporting for management review
  
• Assist Operations Team Leader with complex client relationships/requests

Basic Qualifications:

• A Bachelor’s degree in Finance, IT or Accounting preferred
  
• Proven track records in a client service or operation environment with over 10 years client facing experience
  
• Proven ability to communicate in a clear concise and professional manner
  
• Strong time management skills with the ability to prioritize tasks under pressure
  
• A team player

Preferred Qualifications

• Attention to detail
  
• Responsible and take ownership of all allocated tasks and client issues
  
• Demonstrate the ability to prioritize work effectively when handling multiple tasks and projects
  
• Demonstrate the ability to work to tight deadlines
  
• Demonstrate highly professional behavior when dealing with all key stakeholders
  
• Willingness to learn and flexible to changes
  
• Middle Office experience
  
• Good understanding of CRD, thinkFolio, IRESS, Bloomberg and CTM is an advantage

The characteristics of this role are:

• Provide high quality client servicing to our clients
  
• Embrace State Street’s “corporate values” and support a work environment reflective of those values
  
• Effectively communicate with clients, external custodians, and peers within State Street
  
• Be a strong team player and demonstrate dedication to group and company goals
  
• Demonstrate professional maturity and effective time management
  
• Demonstrate the ability to analyze a problem obtain and evaluate information and reach sound conclusions
  
• Be a key contact for the client in escalations and complex market questions