State of Minnesota Hiring for Customer Service Specialist Senior at Willmar, MN Full Time

Job Class: Customer Service Specialist, Senior
Agency: Department of Employment and Economic Development (DEED)

• Who May Apply: This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 08/21/2023.
• Date Posted: 08/14/2023
• Closing Date: 08/28/2023
• Hiring Agency/Seniority Unit: Employ & Econ Development Dept / Employ & Economic Dev-AFSCME
• Division/Unit: Employee Payroll / WFD Job Seeker SVS Field Op X
• Work Shift/Work Hours: Day Shift, 8am to 4pm or 8:30am to 4:30pm
• Days of Work: Tuesday, Wednesday, and Thursday
• Travel Required: No
• Salary Range: $19.87 – $26.89 / hourly
• Classified Status: Classified
• Bargaining Unit/Union: 206 – Clerical/AFSCME
• Work Area: 2200 23rd Street NE #2040 Willmar, MN 56201
• FLSA Status: Nonexempt
• Telework Eligible: No
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

This position exists to provide Reception and Resource Room services to all customers of the Minnesota CareerForce office in Willmar; including but not limited to: Unemployment Insurance applicants, job seekers, employers, Rehabilitation Services consumers, Veterans, Dislocated Workers, and Minnesota Family Investment Program (MFIP)/ Diversionary Work Programs (DWP)/ Supplemental Nutritional Assistance Program Employment and Training (SNAP-ET) recipients of the Minnesota CareerForce Center office. This position also promotes and facilitates the use of the Career Lab so that CareerForce customers have the technical assistance and information necessary to help them with their individual employment needs including use of MinnesotaWorks.net.

Minimum Qualifications

To receive credit for your education and experience, your resume should clearly describe how you meet each minimum and/or preferred qualification listed, including dates of employment.

Skill in customer service sufficient to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence.

Applicants that meet the above minimum qualification will be further evaluated on the following:

Knowledge of communications sufficient to communicate effectively with internal and external customers.

Skill in data entry sufficient to maintain accurate records and s.

Knowledge of customer service practices and principles sufficient to identify each customer’s needs, meet quality standards for services, that result in customer satisfaction.

Ability to learn to use a multi-line telephone console, efficiently transfer calls, and take accurate messages.

Skill in word processing sufficient to use software, such as Microsoft Word, to type and format letters, memos, s, and minutes of meetings, etc.

Skill in database management sufficient to develop and maintain databases and calendars for staff.

Preferred Qualifications

Ability to answer job seeker/unemployment insurance claimant questions or assist applicant/claimant in the completion of forms or other business and refer them to the appropriate staff, other supportive service agency, or unemployment insurance call centers.

Ability to assist applicant with registering on www.MinnesotaWorks.net and assist with resume development and job search.

Knowledge of the many programs offered through this agency or our partners to clients which include Supplemental Nutrition Assistance Program Employment and Training (SNAP-ET), Minnesota Family Investment Program (MFIP), Diversionary Worker Program (DWP), Dislocated Workers Program, and others in order to refer client to the appropriate agency.

Knowledge of available resources in Kandiyohi County in order to refer individuals to additional services they may be in need of.

Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

This position requires successful completion of the following:

Resumes of all applicants to this posting will be evaluated against the Minimum Qualifications stated above. If your skills match the required skills for this position, the department may contact you. Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance and education. It includes contact with the applicant’s current and/or former employers.

A Criminal Background Check will be conducted on all finalists for this position. A criminal conviction will not automatically remove you from consideration for employment.

When the position requires travel and the applicant drives a state owned or leased vehicle, a driver’s license record check will be conducted.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Brooke Hancock at [email protected] or 651-259-7258.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Brooke Hancock at [email protected].

The Department of Employment and Economic Development is an equal opportunity, affirmative action, and veteran-friendly employer, and encourages all qualified candidates to apply for job opportunities. If you are an individual with a disability who needs assistance or cannot access the online job application and search tools, please contact Karen Lilledahl at Karen.L[email protected]. Please indicate what assistance is needed.

About Department of Employment and Economic Development

The Minnesota Department of Employment and Economic Development (DEED) is the State of Minnesota’s principal economic development agency. DEED’s mission is simple: to empower the growth of the Minnesota economy, for everyone. Our state’s economy is diverse and dynamic, enriched by creative entrepreneurs, established Fortune 500 companies, and a labor force that brings the Minnesota values of hard work and integrity to work every day. At DEED we live our values by; focusing on the customer, communicating early and often, seeking solutions, creating inclusion, encouraging new ideas, and being gracious.

DEED Is a Yellow Ribbon Agency. A Yellow Ribbon organization unites and coordinates all key areas within an organization to create a comprehensive network to proactively support servicemembers, veterans and military families.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 11 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] and indicate what assistance is needed.