state of massachusettes Hiring for Patient Service Representative at Downers Grove, IL Full Time

Contract duration : 3 Months with possible extension

Major Responsibilities:

• Greets and checks in patients arriving for their appointments. Ensures patient information is complete and accurate. Collects patient responsibility as identified in the pre-registration process.
• Completes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information if changes or additions have occurred.
• Verifies insurance benefits, obtains/calculates patient responsibility and requests payment. Communicates to the patient the organization expectation of payment at time of service.
• Identifies patients in need of financial assistance and refers patients to Financial Advocate when necessary. Collaborates with Financial Advocate to coordinate the patient’s financial resources and responsibilities including requesting the patient to sign a Financial Obligation Form (FOF) or Advanced Beneficiary Notice (ABN) as needed.
• Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner. Performs visit closure, including checking out patients, collecting additional patient responsibility (when applicable) and providing patients with appropriate documents.
• Schedules patient visits using guidelines established within the scheduling system. Assists with new caregiver onboarding.
• Works assigned EPIC work queues, following the department’s work flow process.
• Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Proactively communicates issues involving customer service and process improvement opportunities to management.
• Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans
• Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral/precertification/authorization processes.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to speak effectively to customers or employees of an organization, maintaining a pleasant, professional demeanor.
• Ability to problem solve in a high profile and high stress area, working independently to set and meet deadlines and prioritize work.
• Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, Microsoft Office, Internet Explorer and phone technology.

Education Required:

• High School Graduate/ GED.

Job Type: Contract

Salary: $23.00 – $25.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Downers Grove, IL 60515: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you comfortable to work on a 3 Months contract with possible extension?
• Are you comfortable to work on Rotating Saturdays from 7:00 AM – 3:30 PM?

Work Location: One location