State of Arizona Hiring for CUSTOMER SERVICE REPRESENTATIVE at Phoenix, AZ Full Time

This is a customer service position working with the public to provide motor vehicle services including licensing, titling, testing, and permits at a local MVD field office. This position is also responsible for timeliness and accuracy of work products, security and validation of documents, and works in coordination with Arizona Revised Statutes and Department of Transportation policies and procedures.

Essential Duties and Responsibilities include but are not limited to:

• Learn to process credentials and title work, which includes examining documents and applications for accuracy, validity, and security required to meet and adhere to ADOT and MVD rules, statutes (ARS Title 28), policies and procedures.

• Learn to answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history.

• Data entry and review is required.

• Learn to administer testing including operator knowledge and skills testing. Conduct level I vehicle inspections to include VIN validation.

• Capture customer’s photo, signature, and application information for credential eligibility/ issuance.

• Learn to determine, collect, and evaluate fees, use general accounting procedures to balance accounts.

• Secure and protect all personal identity information (PII) and inventory.

• Learn to participate in process improvement activities, including the use and application of the Arizona Management System (AMS). Identify potential gaps in process recommending solutions to gain efficiencies, reduce cost, and increase customer service.

Knowledge of:

• Or the ability to learn ADOT MVD rules, regulations, processes, and procedures. Knowledge of or the ability to execute customer service principles and best practices

Skills in:

• Communication both verbal and written with a customer centric focus.

• Typing or keyboarding at a rate capable of keeping pace with expected productivity for CSR.

Ability to:

• Adapt and embrace a changing environment, processes and procedures.

• Stand or sit for long periods and work outside when necessary.

• Excel in an office environment including operating a PC, proprietary MVD software, and other office equipment.

The ideal candidate for this position will have:

CSR 1 – starting salary $33,368.19

• Entry level training position requiring no experience.

CSR 3 – starting salary $37,607.86

• One year previous MVD experience in T&R and DL or upon successful completion of training and adherence to performance standards (typically 6 months)

Must possess and maintain a valid Arizona drivers license.

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Participation in the Arizona State Retirement system (ASRS) is mandatory.

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-7279. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.