Starship Freight Hiring for Customer Service Representative at Georgetown, ON Full Time

General Summary:
Provides customer service by obtaining, analyzing and verifying the accuracy of

order information in a timely manner. Initiates and/or implements corrective action as needed in order to

ensure a high level of customer satisfaction is maintained.

Core Functions:

• Build relationships with current and future customers and suppliers.
• Responding to customer inquiries as related to services, and service and general inquiries.
• Ensure that service calls are performed in an accurate and timely manner.
• Keep records of customer interactions or transactions, record details of inquiries, complaints, or comments as well as actions are taken.
• Compare disputed services with original requisitions and information from invoices.
• Schedule delivery appointments for customers to accommodate on-time deliveries.
• Check to ensure that appropriate changes were made to resolve customers’ problems.
• Refer unresolved customer grievances to designated departments for further investigation.

Qualifications:

• 1-2 years experience in the trucking industry is preferred however not required.
• Strong communication skills in English.
• Possess excellent verbal and written communication skills.
• Proficiency in using Microsoft Office Suite applications.
• Strong organizational skills to manage multiple tasks at a time.
• Demonstrates ability for problem-solving ability to determine solutions for customers.
• Must be able to work both independently and within a team environment

Compensation:

• Competitive based salary
• Company-paid benefits after 3 months

If you meet these requirements, email us. We have a position for you.