Stars Inn and Suites is Looking for Hotel Guest Service Agent Full Time

Front Desk Agent

Stars Inn is pleased to announce we will be branding to Sure Stay Plus by Best Western in 2023. We are so excited to become a part of the Best Western Chain of hotels. If you are interested in joining us on this new and exciting journey please do put in your resumes, we have numerous opportunities available in 2023.

We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our hotel. The position will be part time, mostly evening shifts (3pm-11pm) and two or more midnight shifts. The ideal candidate must be flexible with hours and be willing to cover all shifts (7-3pm, 3pm-11pm, and Night Audit) including weekends and holidays. We are looking for someone who is reliable, punctual and has a passion for hospitality!

Please note this posting is only for Leduc, Alberta, Canada.

The responsibilities include:

• Welcome guests in a warm and friendly manner and appropriately dressed in business attire.
• Assists guests and owners in a friendly, proactive, and efficient manner with appropriate follow-up, as necessary.
• Be aware of all essential aspects of hotel operations.
• Collects payments from customers, ensures daily settlements are balanced.
• Monitors lobby and check-in activity including cleaning and tidying up lobby area
• Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
• Receiving calls, conducting room reservations, and verifying existing bookings
• Respond to emails, reviews appropriately, handle guest complaints and escalate if necessary.
• Works with all departments closely to ensure guest safety, requests and coordinates any kind of activity that may affect these departments.
• Staff will be trained for all shifts including audit shifts and expected to help out when needed.
• Some general cleaning is required as well.
• Must be flexible, must be able to work on weekends, holidays and basically any shifts.

Qualifications

• Excellent customer service skills, phone etiquette and listening abilities.
• Flexibility to work varying and extended shifts.
• Ability to work under pressure while maintaining professionalism.
• Attention to detail to ensure an error-free work environment.
• Effective organization and time-management skills to prioritize and complete tasks on time.
• Dealing with guest complaints effectively in solving guests needs.
• Able to work in a fast paced environment, some heavy lifting with standing and bending at times.
• Able to speak other languages is preferable but not needed.
• Experience as a hotel front desk agent 6 months is preferable.
• Reliability and punctuality is a must.
• Must be able to work morning, afternoon and midnight shifts as well as weekends and holidays.
• Must have some experience in the hotel industry and preferable brand experience as well.
• Must be legally entitled to work in Canada.

Benefits:

Extended Health after 3 months based on minimum 20 hours work.

Job Type: Part-time
Part-time hours: 24 per week

Salary: $16.00-$17.00 per hour

Schedule:

• 8 hour shift

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (preferred)
• customer service: 1 year (preferred)

Work Location: One location