Star Aviation Hiring for Airport Customer Service Officer Full Time

Star Aviation are Australia’s most dedicated ground handler, servicing 19 different airlines across ten airports Australia-wide – we take great pride in being big enough to manage, yet small enough to care.

As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in for flights with one of our well-known airline partners. Being the ‘face of the company’ to clients and passengers, your mission will be to delight and bring a smile to the faces of all travellers you serve.

Responsibilities:

• Deliver check in services on behalf of Star Aviation and its Airline customers
• Compare information on tickets with passenger data to ensure it all matches and is correct
• Check bookings and issue boarding passes
• Educate passengers about airport security protocols and luggage allowances
• Safely direct passengers to the correct gate for their flight
• Represent both the Airline and Star to the highest-level ensuring customer satisfaction
• Ensure the safe and secure operation of all equipment
• Perform Boarding Gate duties
• Complete Passenger Marshalling duties

Action basic administration duties

The ideal candidate:

• Previous aviation industry check in experience would be ideal, but not a pre-requisite

Clear communication and good interpersonal skills
Ability to perform all duties at a high standard of customer service
A valid driver licence
Caring approach to dealing with people
Excellent organisation and time management skills
Strong ability to multi-task, priorities and meet deadlines
Customer focus to deliver exceptional service
Ability to adapt to changing priorities and situations
Able to work well in a fast-paced team environment
Conflict resolution skills
Proficient in writing, in plain and clear English
Intermediate skills for Microsoft Office Suite

Job Types: Part-time, Permanent
Part-time hours: 25 per week

Salary: $40.00 – $45.00 per hour

Benefits:

• Employee mentoring program
• Professional development assistance

Schedule:

• Afternoon shift
• Evening shift
• Flexible hours
• Morning shift
• Night shift
• Public holidays
• Rotating roster
• Shift work
• Weekend availability

Supplemental pay types:

• Overtime pay
• Penalty rates

Ability to commute/relocate:

• Coolringdon, NSW 2630: Reliably commute or planning to relocate before starting work (Required)

Work Authorisation:

• Australia (Required)

Work Location: One location