Staples Hiring for Customer Service Specialist, First Call Resolution – HiTouch – Remote at United States Full Time

Schedule: Monday – Friday – No Weekends / Could be 8am-8pm / 7a to7p

Pay: $17.00/hour

Staples is business to business. You’re what binds us together.

What You’ll Be Doing

• Answering customer’s inquiries to learn about and address their needs, complaints, or other issues with products or services.
• Focus on first call resolution by responding efficiently and accurately to customers, explaining possible solutions, and ensuring that they feel supported and valued
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed customer service metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures
• All other duties as assigned

What You Bring To The Table

• Provides support to customers to assist them in obtaining the best resolution to their concern or product needs
• Recommends products or services to Customers to better suit their needs
• Provides support services to external customers and/or Sales reps

Qualifications

Staples is business to business. You’re what binds us together.

What’s Needed- Basic Qualifications

• High school diploma or GED
• Flexible hours of availability, which may require some weekends and holidays.
• Competency in MS Excel, internet, and strong typing skills required.
• Stellar verbal and written communication skills
• Strong problem solving & critical thinking skills required
• Capability to manage, organize, and complete tasks that require follow-up
• Ability to multi-task and thrive in a lively environment.

What’s Needed- Preferred Qualifications

• Advanced computer skills, including MS Word, MS Excel, Outlook and PowerPoint
• Call center experience preferred.
• eCommerce experience preferred.
• Proven ability to manage and prioritize multiple high-level projects simultaneously, while maintaining keen attention to detail

We Offer

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits

Interested in joining the team? Check out our perks and benefits !

Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.