StandardAero Hiring for Customer Account Leader (Minneapolis) at St Paul, MN, United States Full Time

StandardAero offers :

• Competitive wages
• Generous paid time off
• Insurance includes medical, dental and vison benefits
• Retirement wages
• Clean, modern, air-conditioned facility
• Safety focused culture
• Advanced opportunities

Build an Aviation Career You’re Proud Of

Build your career with integrity by working at a company that doesn’t just treat you like a number. You’ll get the tools to do things right in a clean and safe work environment and the trust to fix any issue that comes your way.

Our on-the-job training and team of experts mean you’ll be set up for success.

Take charge of our day-to-day operations, so we remain the trusted source for aviation repair and maintenance. Work with your team to implement the right processes and practices across our organization to help ensure flight and product efficiency.

As a Customer Account Leader – Minneapolis, you will coordinate with operations, engineering, materials, and external customers to ensure compliance with contractual requirements.

Understands and implements solutions to maximize the customer experience while meeting internal program / business unit financial goals.

What you’ll do : Leadership :

Leadership :

• Acts as an advocate for external and internal clients, demonstrating accountability and a commitment to excellence to both the external customer and the company.
• Provides innovative solutions to complex issues, influencing others to ensure customer satisfaction is maintained and company standards and profit margins are maximized.
• Provides team leadership and mentors, coaches, and empowers others to ensure transaction timelines are met or exceeded.
• Provides informal leadership within the business unit, demonstrating integrated thinking when solving problems and implementing continuous improvement practices.
• Adapts to change, demonstrating proactive thinking, assertiveness and initiative to identify potential issues / problems before they arise.
• Builds relationships with both external and internal clients.
• Establishes performance goals and tracks progress to meeting goals through objective measurement and analytics (Measures of Performance / Metrics).

Product Related :

• Reads and interprets program contract / legal documents to determine requirements for the creation and distribution of concise direction to internal team members (operations, engineering, finance etc.).
• Manages accounts through the practice of sound business judgment, targeting relevant information when analyzing situations and defending decisions.
• Receives, processes, and verifies engine / module / component induction information and / or customer orders for purchases using company systems and customer purchase orders to verify the accuracy of information / orders.
• Ensures customer requirements and expectations are confirmed, documented, and communicated to the appropriate team members for the business unit.
• Prepares, generates and distributes s, order acknowledgments, estimates and invoices. Compares engineering s with estimates and invoices to proactively identify and addresses potential cost overruns;

Determines estimate to invoice variances.

Applies basic project management principles, identifying available resources, defining scope, developing timelines and budgets, analyzing cost-benefit and evaluating risk.

Designs strategies to mitigate risk and influences buy-in from all stakeholders while applying continuous improvement principles.

Initiates required actions for response to customer service requests for work scope / order changes, including the maintenance of order information files.

Communicates changes to the appropriate personnel by acting as a liaison with engineering, operations, logistics, materials, finance and contracts.

Provides customers with product information including pricing, scheduling, delivery and / or backorder availability and functionally equivalent part alternatives.

Manages customer visits and acts as the primary contact between the customer and operations regarding expected completion dates to include tracking and expediting shipments as needed.

• Validates inventory costs, explains pricing, price increases, estimate and invoice changes to customers. Manages customer expectations with respect to estimate changes, summarizing cost-benefit and qualifying repair development costs to customers.
• Monitors and analyzes cost projections / margin, proposing solutions for corrective action as required to meet margin requirements.
• Manages customer concerns, identifying associated costs to mitigate concerns. Justifies resolution (internally or to customer) and proposes / clearly communicates rationale for mitigation actions.
• Coordinates OEM warranty and resolves or assists in resolving warranty claims.
• Reviews and coordinates contract / transaction work for the business unit, ensuring all parties adhere to the terms of the contract / agreement.
• Manages documents as per company, customer, and regulatory standards and processes. Assures required information is entered into the appropriate internal / external systems.

Performs system maintenance as required.

Service Related :

• Projects a positive image in representing the company to clients and the community; hosts and coordinates customer visits.
• Cultivates customer loyalty through a commitment to customer satisfaction.
• Supports preparation of proposals, quotes and presentations and proposes sales strategies.
• Receives, evaluates and answers customer, internal organization or sales force inquiries regarding customer service issues.

Facilitates / implements solutions to customer complaints.

Coordinates with operations to meet forecast demands; communicates anticipated future demands internally for resource / financial planning purposes.

General :

• Responsible for observing and ing issues or concerns in support of the company-wide quality, environmental and Safety Management System SMS policies.
• Works on special projects to include continuous improvement / new bid opportunities as assigned.

Minimum Educational / Academic Requirements :

Minimum level of education to perform this job competently is a minimum Diploma in Business Administration, Marketing, or related discipline with two years or a Baccalaureate Degree in Business Administration, Commerce, or a related discipline.

What you’ll need :

Excellent communication skills (both verbal and written), active listening skills, employing relevant knowledge, skills, and judgment to achieve organizational goals.

Adapts language appropriate to the audience / strong sense of situational awareness.

• Strong planning, organizational, analytical, decision making and problem solving skills (operational excellence / continuous improvement).
• Strong interpersonal and teamwork skills that include demonstrated expertise with negotiation, conflict resolution and customer service.

Demonstrates patience, tact and empathy when working with others. Values positive feedback, inviting participation and feedback from other members of the team, providing constructive feedback as required.

• A proven commitment to professional practice, continuous professional improvement, and life-long learning.
• A thorough knowledge of company instructions and export compliance.
• Expertise in production management, inventory purchasing and sales / marketing computer information systems.
• Extremely competent in MS Office suite with an emphasis on use of MS Excel for data analysis to include running queries to efficiently reach data driven solutions.
• Experience in Aerospace customer service environment / US Government contract work a plus.
• Must be authorized to work in the US.

Benefits that make life better :

• Comprehensive Healthcare
• 401(k) with 100% company match; up to 5% vested
• Paid Time Off starting on day one
• Bonus opportunities
• Health- & Dependent Care Flexible Spending Accounts
• Short- & Long-Term Disability
• Life & AD&D Insurance
• Learning & Training opportunities

Raising the Standard of Excellence since 1911

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field.

Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide.

With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind.

We invite you to bring your authentic self to our team and experience our welcoming culture.

Apply Now

About Us

When you work at StandardAero, you’re not just an employee, you’re part of a vibrant company of like-minded people, all working collaboratively towards the same goals.

We succeed as a team because we value the unique contributions and perspectives of all of our people, fostering a culture of collaboration and excellence.

It’s a culture that promotes mutual respect and effective communications to create an environment of stability, shaping the organization and forging a successful future.

Our goal is to be the best place to work, giving each and every employee the opportunity to reach their maximum potential through continuous learning and advancement opportunities, allowing all team members to exceed their potential and empower everyone’s success.

StandardAero is one of the world’s largest independent providers of services, including engine and airframe maintenance, repair and overhaul, engine component repair, engineering services, interior completions and paint applications.

The company is a global enterprise that employs nearly 7,000 employees worldwide with annual revenues exceeding $4 billion.

StandardAero serves a diverse array of customers in business and general aviation, airline, military, helicopter, components and energy markets.

The company celebrated its 100th year of industry leadership in 2011.

StandardAero is owned by Carlyle, a global investment firm with deep industry expertise that deploys private capital across four business segments : Corporate Private Equity, Real Assets, Global Credit and Investment Solutions.

Raising the Standard of Excellence since 1911

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field.

Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide.

With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind.

We invite you to bring your authentic self to our team and experience our welcoming culture.

Standard Aero