St Helens & Knowsley Teaching Hospitals Hiring for Temporary Workforce Assistant NHS AfC: Band 2 at Prescot Full Time

Main area

Administration

Grade

NHS AfC: Band 2

Contract

Permanent

Hours

Full time

Part time

Flexible working

Compressed hours

37.5 hours per week (flexible working option available)

Job ref

409-3728313

Site

Nightingale House

Town

Prescot

Salary

£18,546 – £19,918

Salary period

Yearly

Closing

12/01/2022 23:59

Job overview

Applications are invited to join our Temporary Workforce Team based at Whiston Hospital.

The Temporary Workforce Team provides a comprehensive and effective temporary workforce service to the Trust via both our own internal bank and variety of agencies. The successful candidate will join our growing team supporting the organisation to provide efficient and timely invoicing to our partner agencies.

If you are an experienced administrator with a keen eye for detail and an efficient approach to workload then this could be the role for you.

Our service is fast paced and in high demand, so an ability to work flexibly and adapt your daily priorities swiftly will be an advantage.

Main duties of the job

As a key contact for agencies working in partnership with us you will provide a professional, comprehensive, and efficient service for the processing of temporary workforce invoices for the Trust.

You will regularly be in contact with these agencies and their finance departments so a confidence in your ability to communicate both verbally and in writing across administrative teams will be essential.

The successful candidate will be expected to use their own initiative to support with swift payment and dealing with agency invoice queries, which will support the wider Temporary Workforce Team in meeting the Trust deadlines for agency invoice payments.

Please be advised this post may close early due to the number of applicants.

Previous applicants need not apply.

Please see the attached Job description and person specification for full details regarding this role.

Working for our organisation

St Helens and Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.

We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man. We are a Major Trauma Unit and the Mersey Regional Burns Unit.

Our ‘5 Star Patient Care’ strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.

Our latest achievements include:
Acute Trust of the Year – HSJ Awards November 2019

Trust rates Outstanding by the CQC – Inspection August 2018

Top 100 places to work in the NHS (NHS Employers and Health Service Journal)

Best acute Trust in England for quality of care for the 3rd year running (NHS Staff Survey)

In the NHS Staff Survey 2020 the Trust scored the highest marks in the following areas;

Quality of care

Staff engagement

Support from managers

Detailed job description and main responsibilities

HR Service Delivery

Ensure all required paperwork and authorisation is in place for the processing of temporary workforce invoices in a timely efficient manner.

Ensure all IT systems are utilised and maintained regarding the recording and processing of temporary workforce shifts including SBS, BankStaff, HealthRoster and Patchwork.

Ensure that the correct rate cards are utilised for invoices to be correctly paid.

Ensure any invoicing issues highlighted are correctly escalated to the relevant agency or service/department and that a resolution is sought promptly.

Escalate any delays or issues with the processing of invoices to the Temporary Workforce Team Leader and Temporary Workforce Manager where appropriate.

Ensure that your own workload is managed and planned in accordance with department key performance indicator schedules and deadlines.

Provide support to agencies where appropriate when they have queries with invoices.

Service Improvement & Changes

To contribute to a culture of continuous improvement and development for both the service and the team.

Communications and Staff Involvement

Proactively seek feedback regarding the service from both managers and temporary workforce.

Build relationships with a variety of stakeholders and customers within the HR Department and wider Trust.

Teamwork and Development

Develop own skills and knowledge.

Administrative Responsibilities

To work on own initiative with supervision, prioritising workload, initiating action and resolving problems as necessary.

Ensure all invoicing enquiries to the department are dealt with in an efficient, effective and courteous manner.

To process all temporary workforce invoices.

Responsible for cleansing and maintaining IT systems following the relevant SOP.

Ensuring accurate and timely input of all data to meet invoice submission deadlines

Teaching and Training Responsibilities

Participate in appropriate audit, quality assurance programmes and research as directed.

Ensure that any Trust policy or standard operating procedure that relates to temporary workforce processing of invoices is followed and where there are areas for improvement to be raised for inclusion / change.

Professional Responsibilities

To adhere to the rules and procedures in place regarding temporary workforce.

To provide a professional, courteous and efficient invoice processing service to Trust departments and the temporary workers.

Person specification

Qualifications

Essential criteria

GCSE qualification in English (or equivalent qualifications / experience)

Desirable criteria

NVQ Level 3 Business Administration or higher

Knowledge and Experience

Essential criteria

Administrative experience

Experience of maintaining IT systems

Desirable criteria

NHS experience

Use of HR Information systems including, Allocate HealthRoster / Bank Staff, SBS and Patchwork

Skills

Essential criteria

Good verbal and written communication skills

Ability to work as part of a team

Understanding of confidentiality

Proven organisational skills, including prioritisation and working to tight deadlines

Customer service skills

Ability to keep clear and concise records

Other

Essential criteria

Flexible approach

Achievement focussed – ability to set targets and get things done

Shows commitment & resilience

Customer focussed

St Helens & Knowsley Teaching Hospitals NHS Trust are committed to providing an environment and services which embrace diversity and which promote equality of opportunity, we welcome applications from all sections of the communities we serve to enable us to reflect their diversity and improve the delivery of the services we provide.

Any information gathered during the application process relating to protected characteristics as defined by the Equality Act 2010, is gathered for statistical purposes only and is not made available to recruiting managers at any stage of the recruitment process.

As a ‘Disability Confident Leader’ we offer a guaranteed interview scheme for applicants who consider themselves to have a disability and who meet the minimum selection criteria (essential) at each stage of the selection process. You can indicate your wish submit an application under the Trust’s guaranteed interview scheme in the personal information section of the online application form.

Transitional arrangements are in place for EU,EEA and Swiss Citizens following the UK’s withdrawal from the EU. Should you this apply to you, you are advised to familiarise yourself with these arrangements to ensure you continue to have right to work in the UK and how to evidence that right in the future. Please see the document attached to this vacancy. This requirement does not apply to Irish citizens, who can continue to freely enter, live and work in the UK.

The Trust is a non-smoking site. Failure to follow this rule could lead to disciplinary action.

Please be aware, that we may close a vacancy earlier than stated, should a sufficient number of applications be received from which a shortlist can be confirmed therefore you are advised to apply at your earliest convenience. The Trust may contact you during the recruitment process for your feedback on your experience.

If you are having difficulty completing an online application, please contact Recruitment@sthk.nhs.uk