St Helens & Knowsley Teaching Hospitals Hiring for Temporary Workforce Administrator NHS AfC: Band 3 at Prescot Full Time

Main area

Administration

Grade

NHS AfC: Band 3

Contract

Permanent

Hours

Full time – 37.5 hours per week

Job ref

409-4441025

Site

Whiston Hospital

Town

Prescot

Salary

£21,730 – £23,177 per annum

Salary period

Yearly

Closing

15/09/2022 23:59

Interview date

22/09/2022

Job overview

Applications are invited to join our Temporary Workforce Team based at Whiston Hospital. The Temporary Workforce Team provides a comprehensive and effective temporary workforce service, to the Trust.

The successful candidate will join our accomplished team, supporting the organisation to deliver safe and effective care, to our patients, through sourcing and engaging our Bank and Agency workforce, across a variety of different specialties and professions.

The individual will possess excellent interpersonal skills and have the proven organisational skills required to work in a fast paced and challenging environment. We know how important it is to ensure that services have safe levels of staffing in order to meet the needs of our patients and we also know how hard it is to fill shifts at the last minute. We need resilient, customer focused and flexible individual to join the team so that we can continue to meet the demand that exists for our services.

Interviews for this position will be held on 22nd and 23rd September 2022.

Main duties of the job

We are looking for an individual with strong IT skills and the ability to manage the expectations of both our managers and temporary workers. You will be able to flex what you do, changing priorities at a moments notice. Negotiating with agencies will be part of your role so we need to be sure that this works for you.

Please be aware, that we may close a vacancy earlier than stated, should a sufficient number of applications be received from which a shortlist can be confirmed therefore you are advised to apply at your earliest convenience. The Trust may contact you during the recruitment process for your feedback on your experience.

Previous applicants need not apply.

Working for our organisation

St Helens and Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.

We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man. We are a Major Trauma Unit and the Mersey Regional Burns Unit.

Our ‘5 Star Patient Care’ strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.

Our latest achievements include:
Acute Trust of the Year – HSJ Awards November 2019

Trust rates Outstanding by the CQC – Inspection August 2018

Top 100 places to work in the NHS (NHS Employers and Health Service Journal)

Best acute Trust in the North West for quality of care (NHS Staff Survey 2021)

Best place to work in the North West (NHS Staff Survey 2021)

In the NHS Staff Survey 2021 the Trust scored the highest marks in the North West for the following areas;

Standard of care

Best place to work

Care of patients being the Trust’s priority

Staff engagement

Staff morale

Compassionate and inclusive

Providing a safe environment for staff

Detailed job description and main responsibilities

HR Service Delivery

Ensure all required paperwork and authorisation is in place regarding the engagement of a temporary worker.

Ensure all IT systems are utilised and maintained regarding the recording and processing of temporary staffing including BankStaff and HealthRoster.

Negotiate rates of pay with agencies to ensure they are in line with the agency framework and NHS Improvement rules ensuring that the correct paperwork is received to support the booking of a temporary worker.

Undertake interviews for bank staff as required ensuring all documentation and paperwork is completed as per the Recruitment Policy and Process.

Keep relevant individuals up to date with progress of identifying and booking temporary workforce.

Escalate delays or issues to the Temporary Workforce Team Leader and Temporary Workforce Manager where appropriate.

Timely escalation of any cases that require a risk assessment or action to be taken by the Temporary Workforce Team Leader or Manager.

Ensure that your own workload is managed and planned in accordance with department key performance indicator schedules and deadlines.

Respond to payroll issues and annual leave requests for Bank / Agency staff within the Trust.

Provide an advisory service on best practice in temporary workforce to operational teams within the Trust.

Provide support to customers as appropriate referring any HR or payroll related queries to the relevant department.

Support the retention programme by undertaking administrative activities as determined by the Temporary Staffing Team Leader to support the retention of temporary workforce within the Trust.

Attend/participate in recruitment events and open days as required.

Support the provision of on-boarding activities for all temporary workforce new starters to ensure that both the individual and the department have everything necessary to ensure the placement of a worker is successful.

Service Improvement & Changes

To participate in service improvement programmes as directed by the Temporary Workforce Team Leader / Manager.

To contribute to a culture of continuous improvement and development for both the service and the team.

Communications and Staff Involvement

Proactively seek feedback regarding the service from both managers and temporary workforce.

Build relationships with a variety of stakeholders and customers within the HR Department and wider Trust.

Support the delivery of the Bank welcome meetings and drop-in sessions to engage new and existing bank workers within the Trust.

To utilise social media to engage and communicate with the Trusts temporary workforce as required.

Teamwork and Development

Develop own skills and knowledge and contribute to the development of others.

Provide cross cover for all areas in temporary workforce when required, for example at times of absence or high work volumes.

Administrative Responsibilities

To work on own initiative with minimal supervision, prioritising workload, initiating action and resolving problems as necessary.

Ensure all temporary workforce enquiries to the department are dealt with in an efficient, effective and courteous manner.

To ensure that the office and telephones are covered at all times during the working day.

To ensure that all relevant checks have been undertaken by agencies regarding workers engaged by the Trust.

To process all temporary workforce invoices.

Responsible for cleansing and maintaining IT systems.

Responsible for monitoring bank staff training updates and ensuring training is booked as required.

Ensuring all new starters are booked to attend a Bank welcome meeting.

Ensuring accurate and timely input of all data in line with payroll deadlines.

Teaching and Training Responsibilities

Participate in appropriate audit, quality assurance programmes and research as directed.

Ensure that any Trust policy or standard operating procedure that relates to temporary workforce is followed and where there are areas for improvement to be raised for inclusion / change.

Keep up to date with all associated employment and NHS recruitment legislation on an on-going basis.

Professional Responsibilities

To adhere to the rules and procedures in place regarding temporary workforce.

To provide a professional, courteous and efficient temporary workforce service to Trust departments and the temporary workers.

Person specification

Qualifications

Essential criteria

GCSE qualification in English and/or equivalent qualifications and or equivalent experience.

Desirable criteria

CIPD Level 3 and/or other relevant experience/qualification at the same level

European Computer Driving Licence (ECDL)

NVQ Level 3 Business Administration or equivalent level of qualification

Knowledge & Experience

Essential criteria

Administrative experience

Knowledge and experience of maintaining IT systems

Desirable criteria

NHS experience

HR/Recruitment experience

Use of HR Information systems including ESR, Allocate HealthRoster / Bank Staff

Workforce information experience

Skills

Essential criteria

Ability to work as part of a team

Customer service skills

Ability to keep clear and concise records

Other

Essential criteria

Achievement focussed – ability to set targets and get things done

Displays the Trust values:Open & Honest, friendly and welcoming, kind and compassionate,listening and learning, respectful and considerate

Customer focussed

Transitional arrangements are in place for EU,EEA and Swiss Citizens following the UK’s withdrawal from the EU. Should you this apply to you, you are advised to familiarise yourself with these arrangements to ensure you continue to have right to work in the UK and how to evidence that right in the future. Please see the document attached to this vacancy. This requirement does not apply to Irish citizens, who can continue to freely enter, live and work in the UK.

The Trust is a non-smoking site. Failure to follow this rule could lead to disciplinary action.

Please be aware, that we may close a vacancy earlier than stated, should a sufficient number of applications be received from which a shortlist can be confirmed therefore you are advised to apply at your earliest convenience. The Trust may contact you during the recruitment process for your feedback on your experience.

We are committed to diversity and inclusion, welcome applications from everyone, and value the contribution of diverse talent, knowledge, experience, and skills. At STHK you will find supportive staff networks for Black and Minority Ethnic staff, LGBT+ staff, Disabled staff, Carers, Menopause and Veterans.

As a Disability Confident Leader, we generally offer an interview to disabled people who meet the minimum criteria for the job. If you wish to apply under this Disability Confident interview scheme, there is an opportunity to indicate this on the online application form. It is important to note that in certain recruitment situations such as high-volume, seasonal or high-peak times we may wish to limit the overall numbers of interviews offered to both disabled and non-disabled people.

Any monitoring information gathered during the application process relating to protected characteristics as defined by the Equality Act 2010, is gathered for statistical purposes only and is not made available to recruiting managers at any stage of the recruitment process

If you are having difficulty completing an online application, or require reasonable adjustments to the application process, please contact [email protected]