St Helens & Knowsley Teaching Hospitals Hiring for HR Project Support Manager NHS AfC: Band 6 at St Helens Full Time

Main area

Human Resources

Grade

NHS AfC: Band 6

Contract

Fixed term: 12 months (Until end of March 2023)

Hours

Full time

Flexible working

37.5 hours per week

Job ref

409-3746243

Site

Alexandra Park

Town

St.Helens

Salary

£32,306 – £39,027 Per Annum

Salary period

Yearly

Closing

07/01/2022 23:59

Job overview

An exciting opportunity has arisen for a skilled project support manager to join the HR Projects and Governance Team based at Alexandra Park in St Helens, Merseyside. The role is full time, although applications for part time working will be considered. The post holder will be responsible for the System Wide Training Passport (STEP) project, supporting the Trusts Education performance for trainee doctors as part of the Lead Employer service to support the completion and monitoring of Core Skills mandatory training

The post holder will provide operational project management support, both generally and for specific time-limited projects, within the Enabling Staff Movement Programme. Reporting into the HR Projects and Governance Team the job will take a business focussed approach. The post holder will monitor the KPIs, ensuring targets are met by liaison with the relevant team member, and report on the data produced.

In the first instance should you wish to discuss this opportunity in greater detail please do not hesitate to contact Kelly Stephenson Head of HR Governance and Performance [email protected]

Main duties of the job

The post holder will work as part of a team to ensure that the project is delivered in line with the business case and agreed outcomes and KPI’s. The post holder will be responsive and innovative in meeting performance and quality targets/standards.

The Post holder will be expected to exercise initiative, prioritise conflicting work demands and communicate effectively, both verbally and in writing, with the multi-disciplinary team, internal departments and external partners to ensure continuity in achieving excellent patient care.

Working for our organisation

St Helens and Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.

We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man. We are a Major Trauma Unit and the Mersey Regional Burns Unit.

Our ‘5 Star Patient Care’ strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.

Our latest achievements include:
Acute Trust of the Year HSJ Awards November 2019

Trust rates Outstanding by the CQC Inspection August 2018

Top 100 places to work in the NHS (NHS Employers and Health Service Journal)

Best acute Trust in England for quality of care for the 3rd year running (NHS Staff Survey)

In the NHS Staff Survey 2020 the Trust scored the highest marks in the following areas;

Quality of care

Staff engagement

Support from managers

Detailed job description and main responsibilities

KEY DUTIES

Utilising effective change management, people management and project management skills to implement the projects

Oversee performance management systems to ensure services meet agreed KPIs including engagement, communication around digital passporting solutions

Analyse and use performance management data supported by business intelligence models to inform and improve service delivery.

Providing support to enable services to develop a project management approach within projects

Contribute to and support the implementation of service redesign to support current and future business requirements.

Support the team in the production and implementation of administrative business continuity plans.

Participate in process reviews to develop streamline processes and ensure they are effective.

Provide data to support the team in business case preparation.

Producing and Monitoring of data from the passporting system

Build and run analytical reports from the passporting system

Co-ordination of the allocation of workload both internally and externally.

Analyse data to produce performance reports ensuring KPIs are met.

CLINICAL & PROFESSIONAL RESPONSIBILITIES

Support service reviews: contribute to deciding and implementing appropriate action to improve service delivery, clinical outcomes and patient experience.

Support the use of research and evidence based learning to improve the quality of the service to the patient.

Ensure incident reporting and complaints management procedures are followed and used as a learning opportunity. Ensure appropriate actions are taken to inform changes to service delivery and reduce risk of recurrence.

Work with managers and colleagues to continually improve the quality of services within the overall governance framework.

Work with managers and colleagues to identify, manage and minimise risk within the trusts Risk Management Framework.

Contribute and support the implementation of service redesign to support current and future business requirements.

Support patient and public involvement in the way services are planned, developed and provided.

Support the transition of new services into the Trust.

Exercise delegated authority from and support the team, to resolve day to day issues for all aspects of the project

Maintain own continual learning/ development.

ADMINISTRATIVE RESPONSIBILITIES / LINE MANAGEMENT RESPONSIBILITIES

Participate in the recruitment and selection of staff.

Responsible for initial stages of disciplinary procedures, personal development, management of sickness absence and allocation of responsibilities of staff.

Motivate, encourage and engage teams and individuals to achieve and embrace organisational objectives, Key performance indicators and new ways of working.

Maintain and seek to improve communication channels with commissioners, staff, patients and other stakeholders even where substance of the communication may be difficult or contentious.

Ensure all staff receive and contribute to the trusts communications. Holding appropriate and constructive meetings in keeping with project plans, good workforce management practice and requirements from the radiology management team.

TEACHING & TRAINING RESPONSBILITIES

Ensure learning is kept up to date and internal and external learning is attended in line with the job requirement. Ensure learning is shared.

FINANCIAL RESPONSIBILITY

Develop team awareness of cost effective service provision

Demonstrate and awareness and contribute to the implementation of the car group cost improvement programme.

Be aware of the budgetary implications of actions taken.

RESEARCH & AUDIT

Provide data support/analysis for audit/research programmes being undertaken.

Person specification

Qualifications

Essential criteria

Degree level qualification and/or equivalent qualification and/or equivalent experience

Management, professional or other recognised academic or vocational qualification

Evidence of further study and professional development to post graduate diploma level and /or equivalent experience

Desirable criteria

Data analyst qualification or equivalent experience

Knowledge

Essential criteria

Significant supervisory/management experience

Good understanding of the changing health and social care environment.

Understanding of financial management with the ability to analyse and interpret data and statistics eg activity trends

Knowledge and understanding of service improvement and practical use of tools available

Experience of supporting service delivery

Desirable criteria

Experience of process mapping

Significant experience in a projects setting

Experience in operational and project management

Skills

Essential criteria

Excellent IT skills including Microsoft outlook, word, excel and power point

Proven ability to achieve demanding tasks and objectives against tight timescales.

Highly developed oral communication skills with the ability to adapt to the stakeholder audience.

Ability to work on own initiative and schedule work to meet deadlines.

Demonstrate ability to successfully support, manage and sustain change in a complex organisation

Ability to contribute to complex written report and business cases for internal and external stakeholders

Evidence of developing stakeholder relationships at a service land operational a level

To think laterally to identify innovative solutions to problems.

Other

Essential criteria

Highly self-motivated, conscientious in approach and pays attention to detail

Process high internal work standards, setting goals and helping others do so.

Desire to do things better, to improve, to be more effective and efficient.

Able to measure progress against targets

St Helens & Knowsley Teaching Hospitals NHS Trust are committed to providing an environment and services which embrace diversity and which promote equality of opportunity, we welcome applications from all sections of the communities we serve to enable us to reflect their diversity and improve the delivery of the services we provide.

Any information gathered during the application process relating to protected characteristics as defined by the Equality Act 2010, is gathered for statistical purposes only and is not made available to recruiting managers at any stage of the recruitment process.

As a ‘Disability Confident Leader’ we offer a guaranteed interview scheme for applicants who consider themselves to have a disability and who meet the minimum selection criteria (essential) at each stage of the selection process. You can indicate your wish submit an application under the Trust’s guaranteed interview scheme in the personal information section of the online application form.

Transitional arrangements are in place for EU,EEA and Swiss Citizens following the UK’s withdrawal from the EU. Should you this apply to you, you are advised to familiarise yourself with these arrangements to ensure you continue to have right to work in the UK and how to evidence that right in the future. Please see the document attached to this vacancy. This requirement does not apply to Irish citizens, who can continue to freely enter, live and work in the UK.

The Trust is a non-smoking site. Failure to follow this rule could lead to disciplinary action.

Please be aware, that we may close a vacancy earlier than stated, should a sufficient number of applications be received from which a shortlist can be confirmed therefore you are advised to apply at your earliest convenience. The Trust may contact you during the recruitment process for your feedback on your experience.

If you are having difficulty completing an online application, please contact [email protected]