St Helens & Knowsley Teaching Hospitals Hiring for E-Resourcing Manager NHS AfC: Band 6 at Prescot Full Time

Main area

E-resourcing

Grade

NHS AfC: Band 6

Contract

12 months (Fixed term or secondment)

Hours

Full time – 37.5 hours per week

Job ref

409-4108394

Site

Whiston Hospital

Town

Prescot

Salary

£32,306 – £39,027 per annum

Salary period

Yearly

Closing

04/05/2022 23:59

Interview date

11/05/2022

Job overview

STHK invite applicants for an experienced E-Resourcing leader to join the leadership team in our Strategic Resourcing function.

This role will have operational oversight of the E-Resourcing service offered across the trust through the Allocate Healthroster system.

Recent knowledge and experience in using and managing this system is essential for this vital leadership role.

Confident in your communication style, you will be comfortable in communicating with a range of stakeholders, presenting complex information with ease and be able to use your knowledge and experience to influence managers across the organisation to meet the desired levels of attainment.

Interview Date: 11th May 2022

Main duties of the job

The primary focus of the post holder will be to provide operational oversight on the maintenance and development of E-Rostering and other HR workforce systems across the trust and to develop and maintain reporting techniques and systems to capture and produce accurate analytical reports to HR and Trust Managers.

Additionally you will lead a team of e-resourcing experts in their delivery of a first class rostering service and support them in maintaining excellence at all levels.

The post holder will be required to use HR and Workforce systems currently in place which include TRAC, NHS Jobs, ESR, Allocate BankStaff, HealthRoster and E-Job Planning to support the HR Directorate on the delivery of a number of trust wide projects.

Working for our organisation

St Helens and Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.

We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man. We are a Major Trauma Unit and the Mersey Regional Burns Unit.

Our ‘5 Star Patient Care’ strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.

Our latest achievements include:
Acute Trust of the Year – HSJ Awards November 2019

Trust rates Outstanding by the CQC – Inspection August 2018

Top 100 places to work in the NHS (NHS Employers and Health Service Journal)

Best acute Trust in the North West for quality of care (NHS Staff Survey 2021)

Best place to work in the North West (NHS Staff Survey 2021)

In the NHS Staff Survey 2021 the Trust scored the highest marks in the North West for the following areas;

Standard of care

Best place to work

Care of patients being the Trust’s priority

Staff engagement

Staff morale

Compassionate and inclusive

Providing a safe environment for staff

Detailed job description and main responsibilities

Team Management

To ensure the E-Resourcing Team provide support generally and flexibly within the Human Resources Department covering for other staff members as required and any duties required as appropriate to the grade and experience of the job holder.

Work in partnership with colleagues to optimise opportunities for working collaboratively towards the provision of an integrated end to end E-Resourcing service.

Develop and implement processes to effectively and proactively manage activity.

Manage the team by holding regular communication and planning meetings and support their continuous development through appraisal and PDP’s.

Manage the day-to-day service of the team.

Service Delivery

Ensure that all enquiries to the department from both internal and external parties are handled effectively and efficiently, e.g. staff and managers.

Support staff in the interpretation of E-Resourcing policies and procedures. Refer complex or highly sensitive matters to the Head of Strategic Resourcing.

Ensure resources are effectively managed within each team.

Contribute to the continuous improvement in the efficiency and effectiveness of the HR Directorate.

Seek customer service feedback from the service users and make recommendations for further improvements to the E-Resourcing function.

Assist users/managers in considering how they can optimise the management information available.

Maintain monitoring systems including responsiveness, customer service standards, tracking fill rate and produce KPI metrics.

Investigate complaints about members of the e-resourcing team or the system, providing feedback to software providers and/or complainants and implementing any necessary changes to aid service improvement – including seeking advice from the HR Advisory team as necessary.

Provide regular management information to the Head of Strategic Resourcing and other senior managers on E-Resourcing activity for the use at performance management meetings to enable identification of rostering issues and develop action plans.

Contract and SLA Management

Assist the Head of Strategic Resourcing in the development of service specifications, tenders, contracts and Service Level Agreements for Rostering workforce services.

Monitor the provision of services under Service Level Agreements/Contracts and highlight performance/quality issues to the senior team.

Retain records of contract activity and expenditure in partnership with finance.

Ensure that financial process, SFI’s are followed.

Governance Compliance

Ensure paper based and electronic record and filing systems are maintained in accordance with the Trust Information Governance and Record Management policies

Implement and monitor Trust compliance with Data protection, Freedom of Information, Equality & Diversity, Equal Opportunities and other HR related legislation as appropriate.

Ensure all evidence is being stored appropriately for NHSLA, NHSI, audit and CQC assessments.

Ensure data protection and confidentiality is maintained.

Ensure all invoices in relation to Software products are quality checked and regular audits are carried out.

Operations Management

Establish service standards are adhered to, procedures are in place and reviewed on an ongoing basis

Attend Workforce Utilisation Group meetings and Roster Oversight Group and any other trust meetings deemed appropriate by the Head of Strategic Resourcing, ensuring actions are processed.

Ensure managers comply with the Trust E-Resourcing Policy

Ensure the design and implementation of administrative policies and procedures to ensure the smooth running of the service.

Highlight and report service requirements, workforce resource and workload impact.

Liaise with the Head of Strategic Resourcing on a regular basis to identify and plan the service to ensure the Trusts needs are met.

Develop and maintain the workforce section of the intranet and internet site, ensuring up to date and relevant policies and information is available.

Ensure that Impact Assessments are completed on policies and procedure

Ensure the integrity of Medical Workforce, HR & Recruitment systems by accurate and timely inputting of information using appropriate HR and financial coding.

Development and maintain HR systems; e.g. HealthRoster and Safecare

Work in partnership with the Workforce Planning and Finance teams to continuously improve management reports.

Monitor accuracy of data entry and take action to ensure standards are maintained.

E-Resourcing Service

Provide professional development and coaching to administration team to enable them to provide good quality advice to service users

Ensure that regular monitoring reports e.g. mandatory training are appropriately actioned referring any issues to the Head of Strategic Resourcing

Audit the quality of support provided by the E-Resourcing team

Person specification

Qualifications

Essential criteria

Educated to degree level/ or equivalent relevant work experience

Working towards/ willingness to work towards CIPD qualification

Evidence of continuing professional development.

Desirable criteria

CIPD qualified

Knowledge

Essential criteria

Knowledge of employment law and HR best practice

Knowledge of Agenda for Change and Medical & Dental terms and conditions of employment

Good understanding of NHSi levels of attainment and the challenges affecting rostering in the NHS

Knowledge of capacity/ resource planning

Desirable criteria

Knowledge of TUPE legislation

Experience

Essential criteria

Operational HR experience gained within unionised environment including recruitment experience

Experience of working with NHS electronic systems including HealthRoster

Desirable criteria

Employee Relations experience

Experience of HR across more than one area of expertise e.g. e-resourcing, recruitment, temporary workforce

Skills and ability

Essential criteria

Ability to work well under pressure

Employment relations – staff side partnership working

Ability to extract, analyse, interpret and present data and produce detailed management information reports

Competent user of Information Technology with regards to spreadsheets and data sets.

Previous experience of e-rostering

Able to identify areas of improvement in current systems and develop and implement training plans to improve processes

Ability to plan effectively and work to tight deadlines

Ability to effectively manage team performance and to engage and lead a team to deliver operational objectives and targets

Desirable criteria

Ability to challenge ways of working

Re-organisation/ redundancy handling

St Helens & Knowsley Teaching Hospitals NHS Trust are committed to providing an environment and services which embrace diversity and which promote equality of opportunity, we welcome applications from all sections of the communities we serve to enable us to reflect their diversity and improve the delivery of the services we provide.

Any information gathered during the application process relating to protected characteristics as defined by the Equality Act 2010, is gathered for statistical purposes only and is not made available to recruiting managers at any stage of the recruitment process.

As a ‘Disability Confident Leader’ we offer a guaranteed interview scheme for applicants who consider themselves to have a disability and who meet the minimum selection criteria (essential) at each stage of the selection process. You can indicate your wish submit an application under the Trust’s guaranteed interview scheme in the personal information section of the online application form.

Transitional arrangements are in place for EU,EEA and Swiss Citizens following the UK’s withdrawal from the EU. Should you this apply to you, you are advised to familiarise yourself with these arrangements to ensure you continue to have right to work in the UK and how to evidence that right in the future. Please see the document attached to this vacancy. This requirement does not apply to Irish citizens, who can continue to freely enter, live and work in the UK.

The Trust is a non-smoking site. Failure to follow this rule could lead to disciplinary action.

Please be aware, that we may close a vacancy earlier than stated, should a sufficient number of applications be received from which a shortlist can be confirmed therefore you are advised to apply at your earliest convenience. The Trust may contact you during the recruitment process for your feedback on your experience.

If you are having difficulty completing an online application, please contact [email protected]