St Helens & Knowsley Teaching Hospitals Hiring for Assistant HR Advisor NHS AfC: Band 4 at Prescot Full Time

Main area

Administration

Grade

NHS AfC: Band 4

Contract

Permanent

Hours

Part time – 18.75 hours per week (Flexible hybrid working. Days and times to be discussed)

Job ref

409-4438909

Site

St Helens Hospital

Town

Prescot

Salary

£23,949 – £26,282 per annum, pro rata

Salary period

Yearly

Closing

25/08/2022 23:59

Interview date

02/09/2022

In the St Helen’s and Knowsley NHS Teaching Hospitals Trust family, everyone matters. Our patients come from all walks of life and so do we. We embrace people from all backgrounds, and we want you to bring our whole self to work where you feel respected and valued as an individual and part of our team. We expect kindness in everything you say and do. By committing to this, you will find a fulfilling, supportive and safe place to work at STHK.

Job overview

We have a fantastic opportunity for an Assistant HR Advisor to join our experienced and friendly HR Advisory and Business Partner Team in our Trust’s Lead Employer Service.

We are the largest Lead Employer in the country employing c.13000 Post Graduate Doctors and Dentists in specialty training across a national geography, namely; North West, West Midlands, East of England, East Midlands, Thames Valley and London and South East. As an established Lead Employer with over 11 years’ experience; strong team working relationships both with our internal colleagues and external stakeholders remains of high priority to support the continual improvement of the provision of an excellent service, to improve the working experience of our Post Graduate Doctors and Dentists in Training.

We actively promote flexibility around working times, location and days. We will offer agile working opportunities so you can strike that work life balance you have always wanted. You will be part of a team where we actively promote and support each other’s health and well-being.

We are looking for an individual who has a passion to make a difference, ability to form good working relationships and wishes to learn and develop. We offer developmental opportunities through the apprenticeship levy, formal and informal training opportunities and a structure that lends itself well to career progression for all team members.

Interviews for this position will be held on Friday 2nd September 2022.

Main duties of the job

As a Lead Employer Service our key priorities are to ensure the efficient, professional and integrated ‘one stop’ service for all our stakeholders including Host Organisations, Post Graduate Doctors and Dentists in Training and our Educational Stakeholders.

The Assistant HR Advisor will work alongside our HR Advisors in supporting our HEE regions to improve the health and wellbeing of the workforce by managing sickness absence in line with the Trust’s Attendance Management Policy and Procedure. They will also be responsible for undertaking administration, producing analytical data and system project tasks to support the effective and consistent management of HR operations across all our regions.

With an NVQ Level 3 in administration or equivalent level of knowledge, you will have a minimum of 2 years’ experience within HR or customer service environment. You will be well-organised contributing to the smooth and efficient running of the service. As a self-driven individual with effective communication and interpersonal skills you will be able build working relationships with all stakeholders effectively, maintaining confidentiality at all times. You must be able to demonstrate a good understanding and working knowledge of I.T systems including Word, Excel, PowerPoint and databases. With the ability to work in a busy environment and to strict deadlines, you will be able to use your initiative, work well within a team and demonstrate attention to detail.

Working for our organisation

St Helens and Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.

We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man. We are a Major Trauma Unit and the Mersey Regional Burns Unit.

Our ‘5 Star Patient Care’ strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.

Our latest achievements include:
Acute Trust of the Year – HSJ Awards November 2019

Trust rates Outstanding by the CQC – Inspection August 2018

Top 100 places to work in the NHS (NHS Employers and Health Service Journal)

Best acute Trust in the North West for quality of care (NHS Staff Survey 2021)

Best place to work in the North West (NHS Staff Survey 2021

In the NHS Staff Survey 2021 the Trust scored the highest marks in the North West for the following areas;

Standard of care

Best place to work

Care of patients being the Trust’s priority

Staff engagement

Staff morale

Compassionate and inclusive

Providing a safe environment for staff

Detailed job description and main responsibilities

KEY DUTIES

The post holder will be expected to fulfil the following duties:

To be one of the main points of contact within the HR Advisory Team and to engage with stakeholders with regard to the attendance management processes and offer any necessary support.

Ensure sickness absence triggers are monitored and highlighted to relevant stakeholders in a timely way to ensure reviews are held within set timescales.

Attend meetings to provide HR advice to management who are meeting with currently absent members of staff or members of staff who have repeated absences.

Work with HR Advisors in 1:1 training for stakeholders.

To provide advice and guidance to managers regarding information collated through analysis of HR metrics/statistics including highlighting trends within a department as well as individual records.

Produce and analyse a range of management information reports to assist the Host Organisation’s with the management of attendance/health related matters for doctors, dentist, and Public Health in speciality training.

Undertake administration and undertake procedural tasks as required by Assistant HRBP and HRBP Team.

Note taking at meetings as required including disciplinary, ill-health capability and LNC meetings.

Comment on and contribute to the review and continuous improvement of absence related Policies and Procedures.

Seek customer service feedback from designated area of responsibility and make recommendations to the HR Advisors and Business Partners.

Work in collaboration with key stakeholders including Health Education England, Doctors in Training, Host Organisations, Health, Work and Well-Being Department.

Coach and guide managers on absence processes, emphasizing the importance of good record keeping and data protection.

To coordinate and signpost the employee to the relevant support services, both internal and external including Health, Work and Well Being, the Employee Assistance Provider, mediation etc.

To ensure adherence to Trust policies and standards and legislative requirements, within boundaries set by the Assistant Human Resource Business Partner and HR Advisor.

To ensure that all changes to Trust policies and procedures are implemented across the Trust when advising managers and attending meetings.

To support managers with less complex employee relations cases and/or queries in accordance with the appropriate policy.

Person specification

Qualifications

Essential criteria

NVQ Level 3 in administration or equivalent level of knowledge

Achievement of, or a willingness to work towards a CIPD Level 3 Certificate

Desirable criteria

IT qualification i.e. RSA 2 or ECDL

Knowledge & Experience

Essential criteria

Experience within HR/ Customer Service and/or Resourcing team

Experience of coordinating meetings, training events or conferences

Experience of systems for collating data, processing and reporting

Desirable criteria

Experience of providing advice to stakeholders on Attendance Management processes

Experience of working in a HR role in the NHS or public sector organisation

Skills

Essential criteria

Excellent verbal and written communication skills

Well organised and ability to work under pressure

Ability to analyse and interpret HR statistics

Competent user of Information Technology and Microsoft packages

The ability to empathise and handle sensitive issues

Good understanding of the challenges affecting the NHS

Ability to identify and solve problems and awareness of when to escalate to management

Ability to maintain strict confidentiality

The ability to present data in an informative and user-friendly format

Desirable criteria

Knowledge of NHS terms and conditions of employment

Knowledge of HR policies and procedures

Other

Essential criteria

Ability to plan effectively and work to tight deadlines

Attention to detail

Flexible approach – ability to attend meetings off site

Achievement focused – ability to set targets and get things done

Good interpersonal skills and ability to develop good working relationships with people at various levels

Open and honest

Treats colleagues with dignity and respect

Shows commitment and resilience

Customer focused

Ability to work alone and within a team

Transitional arrangements are in place for EU,EEA and Swiss Citizens following the UK’s withdrawal from the EU. Should you this apply to you, you are advised to familiarise yourself with these arrangements to ensure you continue to have right to work in the UK and how to evidence that right in the future. Please see the document attached to this vacancy. This requirement does not apply to Irish citizens, who can continue to freely enter, live and work in the UK.

The Trust is a non-smoking site. Failure to follow this rule could lead to disciplinary action.

Please be aware, that we may close a vacancy earlier than stated, should a sufficient number of applications be received from which a shortlist can be confirmed therefore you are advised to apply at your earliest convenience. The Trust may contact you during the recruitment process for your feedback on your experience.

We are committed to diversity and inclusion, welcome applications from everyone, and value the contribution of diverse talent, knowledge, experience, and skills. At STHK you will find supportive staff networks for Black and Minority Ethnic staff, LGBT+ staff, Disabled staff, Carers, Menopause and Veterans.

As a Disability Confident Leader, we generally offer an interview to disabled people who meet the minimum criteria for the job. If you wish to apply under this Disability Confident interview scheme, there is an opportunity to indicate this on the online application form. It is important to note that in certain recruitment situations such as high-volume, seasonal or high-peak times we may wish to limit the overall numbers of interviews offered to both disabled and non-disabled people.

Any monitoring information gathered during the application process relating to protected characteristics as defined by the Equality Act 2010, is gathered for statistical purposes only and is not made available to recruiting managers at any stage of the recruitment process

If you are having difficulty completing an online application, or require reasonable adjustments to the application process, please contact [email protected]