ST. CLAIR COLLEGE OF APPLIED ARTS & TECHNOLOGY Hiring for Customer Service Officer at Chatham-Kent, ON Full Time

Customer Service Officer
Department: Registrar’s Office
Competition #: 22-SS-50
Campus: Chatham
Classification: Support Staff
Posting Type: Internal/External
Payband: F
Status: Full-Time
Hourly Rate: $28.28 – $32.78
Hours Per Week: 35 hrs/wk
Monday to Thursday 9:00am – 5:00pm
Fridays 8:30am – 4:00pm
Clerical Testing: Yes
Start Date: Monday, December 5, 2022
Closing Date: Monday, November 14, 2022 by 4:30pm

St. Clair College is seeking an experienced and motivated professional who shares our commitment to quality and student success.

POSITION SUMMARY
The incumbent is a member of the Registrar’s Office Customer Service team who is the main contact for student inquiries. Main responsibilities include all aspects of customer service, registration, student records, cashiering, & fee assessments. The incumbent must also have working knowledge of related operations such as drops/adds, withdrawals, transfer credits, Second Career, clinical clearances, & processing transcripts. A strong knowledge of College regulations as well as policies & procedures is required.

CORE DUTIES & RESPONSIBILITIES
Information Resource 30%

The incumbent acts as a resource person and key point of contact. The incumbent provides feedback, recommendations, and problem-solving to students and administration regarding registration, records, fees, policies, procedures, etc. as they directly, or indirectly relate to the Registrar’s Office.

Registration 30%
The incumbent will provide assistance in all College activity (ex. Post-Secondary, Continuing Education).
Contributes to the achievement of the Registrar’s Office goals and objectives.

Admissions 15%
The incumbent is responsible for the processing & answering of questions of new applications at the Front Counter.
The incumbent will have knowledge of college program admission requirements and know where to locate such information.

Student Records 15%
The incumbent will be responsible for the repairing, maintaining, and processing of student records and withdrawals.

Cashiering 5%
The incumbent will be responsible for identifying and solving fee assessment/payment problems, collecting student fees, balancing and reconciling fees at the end of each business day, issuing “Student Bills”, and offering discounts to those who qualify (ex. Senior, Staff discount).

Other duties as assigned 5%

MINIMUM QUALIFICATIONS

EDUCATION
The ideal candidate must possess a minimum of a 2-year Ontario College Diploma in Office/Business Administration, or equivalent.

EXPERIENCE
The ideal candidate must possess a minimum of 2 years’ experience in the College system, working knowledge of Peoplesoft and
Student Information System, and possess outstanding customer service skills. The incumbent must have a thorough knowledge and understanding of all College activity, including detailed program and course offerings.

ANALYSIS & PROBLEM SOLVING

• Empathy to student concerns.
• General assistance for students inquiring about program/admissions choices, Second Career questions, transferring credits for advanced standing, & other student inquiries.
• Ability to multi-task using tools afforded through computer software.

PLANNING/COORDINATING

• Organization & time management skills.
• Keeping up-to-date with process changes.
• Provide feedback.
• Availability during office peak hours.

Please forward your resume quoting the competition # by online application at https://www.stclaircollege.ca/careers/apply. This link includes those who have worked for the College within 1 year of this posting. Resumes must be received prior to the closing date and time.

All active internal applicants MUST apply through the St. Clair College online application system:
https://intranet.stclaircollege.ca/human-resources/job-application-form.html

St. Clair College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. If you require an accommodation, please contact Human Resources.

Job Type: Full-time

Salary: $28.28-$32.78 per hour

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Chatham-Kent, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer Service: 2 years (preferred)

Work Location: One location

Application deadline: 2022-11-14
Expected start date: 2022-12-05