SSI Hiring for Help Desk Technician at Victoria, BC Full Time

Due to our continued growth, SSI CA is currently seeking to fill a Help Desk Technician in our IT department in Victoria, BC. This position will require the candidate to work in our office full-time in Victoria, BC. This position is a fantastic opportunity for someone wanting to work with a high-performing IT team. The successful candidate will be part of a team of IT experts who continually push the boundaries of the technologies and methodologies of effective information technology.

SSI is a global Software Company servicing the needs of the Off-shore and Marine industries all over the globe for over 30 years. We are proud to offer a fully inclusive culture and workplace welcoming ALL people with relevant skills and experience to our flat organizational structure, working with self-directed teams using Agile Principles as well as our own defined SSI Principles to guide us in our daily work.

As a member of our IT team you will be familiar with:
Help Desk Ticketing Systems

Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues.

Effectively communicate with requesters in a clear, positive, and professional manner.

Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources

Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools

Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines)

Escalate unresolved issues to Team Leads.

Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner. Minimum requirements include:

Corporate Enterprise level backup processes and procedures

D2D, D2T, Full, Diff, Trans, daily, weekly

This is non-application specific. If you know the skills from one vendor, it can be translated to our vendor

Windows Software Update Services

Manage policy driven Windows update services using common enterprise level tools.

Windows deployment applications

Windows OS Deployment methods

Push operating system over network to systems

Push applications based on criteria of user base

Enterprise end point protection services

Corporate managed antivirus and malware and application filters

Ensure AV is deployed to all systems

Monitor daily, weekly reports from system reports on dashboard

Intermediate Networking

Network segments, VLAN’s, Subnets, Monitoring Tools, Syslog, SNMP

Requirements:
A demonstrated aptitude and interest in technology

Ability to work within a team environment

A demonstrated ability to problem solve and follow direction effectively

Effective listening and communication skills

Willingness to learn new technology and procedures

Must have a valid Canadian Work Permit

Minimum 1 years of Experience in a helpdesk/support role

Please note: The successful candidate must either be a Canadian Citizen or hold a valid Canadian Permanent Residency or Work Permit and be willing to work in the SSI office in Victoria, BC full-time.

About the Benefits

SSI offers a competitive compensation package that includes a full Benefits package, competitive wages and profit-sharing, as well as education benefits and self-paced learning opportunities and the opportunity to work from home on a partial basis. Only those selected for an interview will be contacted.

If you enjoy working in a fast-paced dynamic environment and want to take your career to the next level with a local employer of choice – Apply to SSI today!