Squirrel Hill Health Center Hiring for Behavioral Health Patient Advocate at Pittsburgh, PA Full Time

SUMMARY:

The Behavioral Health Patient Advocate serves as an active member of the Behavioral Health Team structure at SHHC by supporting the providers and care navigators with patient management, administrative support, and population health strategies.

The ultimate goal of the position is to improve: 1) access to care, 2) quality of care, 3) patient outcomes. She/he will work in cooperation with the Care Navigation Team to provide complete care navigation for all SHHC patients, and with the clinical practice team to ensure the highest quality patient care.

RESPONSIBILITIES:

• Process team referrals and follow up on urgent referrals. Obtains proper release of information documentation as needed.
• Helps to identify new community resources and maintain current partner relationships.
• Prepare forms (Service Coordination, Mobile Mental Health Therapy, child and adult therapy referrals, other letters and referrals as needed for provider signature). Mail or fax forms and information (referrals, letters, etc.) as needed for patient, care navigator, or provider.
• Assists the care navigators and providers in retrieving and responding to patient inquires over the phone and in person.
• Participates in the daily team huddle.
• Call patients in advance of visit with patient-specific reminders if necessary.
• Assist patient in obtaining appointments for referrals when complex or when patients face barriers.
• Assist patients with access to internal or external resources, and ongoing follow up to resolve issues and/or referral to appropriate level of care.
• Identify barriers for patients and help remove barriers to care.
• Maintains confidentiality and is compliant with HIPAA.
• Adheres to all SHHC policies and procedures.
• Accurately, promptly, and consistently documents all patient interactions in Electronic Health Record.

CORE COMPETENCY:

• Basic understanding of health care system and behavioral health diagnosis.
• Attention to detail, ability to multi-task, work effectively as a team member.
• Excellent interpersonal and communications skills.
• Able to communicate effectively with a wide range of clients in person and by telephone.
• Responds to patient, clinician, and other requests in a courteous, respectful manner.
• Able to follow logical and timely approaches to solving problems and making decisions regarding managed care.
• Ability to structure time systematically, to manage work efficiently and consistently.
• Ability to establish and maintain effective working relationships with staff, patients and the public.
• Ability to work independently with minimal supervision.
• If fluent in a second language is able to speak and understand that language in person and on the phone.

QUALIFICATIONS:

• Social service experience and case management experience preferred.
• Excellent organization skills and ability to deal effectively with the public.
• Skill in Microsoft Office Suite; Electronic Health Record and related systems.
• Knowledge of a second language preferred.
• Must be committed to serving populations consistent with SHHC’s mission.

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Life Insurance
• Flexible Spending Account
• 403B retirement
• PTO
• 8 Paid Holidays

EOE AA M/F/Vet/Disability

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