Splunk Hiring for HR Advisor – French speaking at London Full Time

As a HR (People) Advisor in the Splunk People Operations Team (SPOT), you will act as the first point of contact for employees. The goal of the People Operations team is to support our employees by providing them with quick, friendly and accurate information in relation to all People services, policies, practices and systems, allowing our employees to focus on what matters most to them! Â

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This role is a fixed-term contract role (12 months in duration ) and will primarily support our Southern European and MENA locations as part of the broader EMEA team. Fluency in French and English is essential.Â

Areas of Responsibility:Â

Case Management

Manage cases in the ServiceNow HR queue according to established SLAs.

Educate and/or assist employees and managers about self-service capabilities.

Responsible for managing, closing and reporting progress on cases.

Manage employee expectations on SLAs.

Escalate issues to People Consultants for additional support and resolution where appropriate.

Knowledge Management

Contribute to the global shared knowledge base by using, editing and creating content as a part of the case management process.

Operations

Data Management – process changes in Workday and maintain employee records.

Support with Onboarding and Induction activities.Â

Coordinate monthly inputs for Payroll.

Track employee time-off and leaves of absences where systems are not yet configured.

Prepare contract addendum letters and certificates in support of employee lifecycle events.

Process Improvement

Work with other teams across People Operations, as well as with the People Solutions (HRIT) team to partake in process improvement initiatives and system enhancements.

Work with COEs and stakeholders to update and review policies, practices, and tools in order to support and enhance self-service with the focus on continual improvement of support to employees.

Experience & p referred Qualifications:
3+ years of experience in an employee facing HR role

Fluent in English and French, both written and spoken

Experience supporting French HR, ideally from an operational perspective

You have exceptional customer service skills with a continuous improvement mentality

You have a proven understanding of the regulatory environment & labour law

You are a great teammate have excellent written and verbal communication skills

You build trust and rapport in the context of daily interactions in a remote environment

You provide excellent customer service to internal and external employees to build relationships and improve satisfaction

You are technically proficient in Google Suite and MS Word, Excel, and PowerPoint

You are available for occasional travel, based on business needs

You handle confidential information in a mature and professional manner

You develop an objective point of view, aligned with Splunk’s values and can navigate different agendas and desired outcomes, by being curious, balanced, equitable and able to operate with demonstrated emotional intelligence

You have international HR experience and have worked in a shared service environment

You are highly analytical thinker and a problem solver

You pay attention to detail and are extremely organized

You are able to map processes and propose improvements

You have experience with Workday and ServiceNow

You are able to act with a sense of urgency, bias for action, fast pace, and desire to thrive in a dynamically growing environment

You hold high-quality discernment and sound decision-making

You have strong time management skills with ability to prioritize, manage project work, meet deadlines and manage multiple activities

You are confident and an innovative thinker and are not satisfied with “checking the box”

You are certified HR professional

We value diversity at Splunk. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.