SPIER & MACKAY Hiring for ( Customer Service) Returns & Exchanges Coordinator at Mississauga, ON Full Time

Job description

We are looking for a ( Customer Service) Returns & Exchanges Coordinator.

About Us

SPIER & MACKAY set out to make luxury suits, shirts and ties more affordable coupled with easy, friendly service. Our vertical model (from factory to you, no in-between) has allowed us to achieve that goal in very short order. As the one of the only Canadian based menswear companies that caters to a full spectrum of both Off the Rack and Custom made clothing, we offer a great potential for growth in through all channels as well as in all positions. Better Quality, Better Fits, Excellent Service all at an Incredible Value – That is what is at the core of SPIER & MACKAY.

Responsibilities

Answering questions about a company’s products or services.

Manage emails and reply to customers on time.

Handling the returns

Work with refunds and exchanges

Handle and resolve customer complaints

Follow up on customer interactions

Communicate and coordinate with internal departments

Supervise the inventory on return items

Stay up-to-date with new products/services

Expect to assume the following responsibilities right away:

Serve as the front line, on-call resource for all customers via phone & email.

Know our product offerings and technology inside and out in order to offer style advice and help customers find what products they need to fill their particular needs.

Provide thoughtful, strategic insight regarding customer needs to our product, marketing, and technology teams based on direct interactions with customers.

Guide customers through our custom made-to-measure process as well as take measurements and orders.

Process Orders and Run payment transactions online and in store.

Work with management to achieve and surpass sales targets.

Aid in store merchandising and maintenance.

The Ideal Candidate

We are looking for someone with a passion and eye for fashion, specifically menswear, superior communication skills and experience directly interacting with customers. You have a strong will to work hard and learn all about menswear. You are friendly, open and work well in a team environment. You have a demonstrated ability to communicate clearly and build connections with others.. If you do not have service experience, be prepared to share with us why your background will provide relevant experience to succeed with us.

Minimum Requirements

College Diploma or Equivalent.

Min. 2 years customer service experience (preferable previous experience in Menswear)

Microsoft Office (Word, Excel, Outlook), Internet

High attention to detail.

Good Phone Manners

Pleasant Attitude

Self Starter
Industry

• Apparel & Fashion

Employment Type
Full-time
Edit job description

Job Type: Full-time

Salary: $32,235.88-$45,000.00 per year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)