Spider Tech Hiring for Customer Care Representative at Greater Toronto Area, ON Full Time

*In office presence required in Scarborough*

Position Summary:

This position will be responsible for representing the Spidertech brand and delivering high quality customer service over all customer facing communication channels. Responsibilities include data entry, and responding to standard questions and concerns, and general office/administrative duties. This role is crucial in meeting business objectives and will require frequent interaction with internal and external stakeholders including sales/marketing team, operations team, customers, vendors, and shipping carriers.

Why join us?

Work with a company who values and recognizes their employees for their contribution to our business performance, their individual achievements, teamwork and commitment to high performance at all levels.

• Health and Dental benefits – 100% paid by the company
• Short Term and Long Term Disability benefits
• Pension Plan with matching contributions from the company
• Employee Engagement events, such as the annual Wonderland event for employees and their family – 100% paid by the company and annual BBQ.
• Employee discount

Job Responsibilities:

• Ensure all customer interactions including email, telephone, live chat, social media platforms, and events meet high-quality customer service standards.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Deliver superior customer service and maintain customer relationships through an intimate understanding of their needs and excellent responsiveness.
• Help promote continued customer interest in the company’s products and services and resolve customer complaints.
• Perform customer service via comments and direct messages on Instagram, Facebook, TikTok, YouTube, and other review platforms.
• Data entry functions such as processing orders, shipments, creating and issuing purchase orders to vendors.
• Manage database records by updating customer and company product information in systems.
• Serve as a liaison between customers, sales, and production to ensure customer satisfaction by coordinating communications and following-up with concerns.
• Coordinate standard service activities related to shipping and sales, by reviewing reports, orders, shipments, and other information as required or directed by management.
• Process returns, obtain approval for return, and arrange pick ups.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies, verifying receipt of supplies.
• Perform office administrative and support functions, such as copying, filing, faxing, preparing documents, data entry, and running reports.
• Performs other duties as assigned.

Education & Experience:

• Grade 12 or equivalent education and experience.
• A minimum of two years of customer service experience
• Experience with using Social Media an asset.

Competencies & Requirements:

• Exceptional customer service skills with the ability to handle multiple tasks.
• Empathetic, Compassionate and Attentive
• Friendly and professional
• Excellent interpersonal, listening, and written communication skills for both customer-facing interaction and internal communications
• Organization and time management skills
• Decision making and problem-solving skills
• Ability to deal with pressure, changing priorities and be open to learning and continuous improvement
• Ability to build strong relationships with customers and other departments
• Ability to work in a team environment, and independently with minimum supervision
• Computer proficiency skills; Microsoft Office applications (Excel, Access, Word, PowerPoint, Outlook)

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Schedule:

• Monday to Friday

Experience:

• customer service: 2 years (preferred)

Work remotely:

• No