SPECTRAFORCE Hiring for Employee Service Representative at United States Full Time

Title: Employee Service Representative

Duration: 1 month with possibilities of extension

Location: Fully Remote

Primary duties and responsibilities:

• Provides first point of contact support to incoming calls/emails/requests from customers (e.g., associates, managers, candidates, dependents) to answer questions, resolve issues, and respond to inquiries related to broad HR-based processes and systems.
• Records inquiries and requests, communicates resolutions and updates cases using case management tools.
• Handles any required customer follow-up and conducts additional research as necessary.
• Provides accurate, consistent, and timely responses to HR process, system and policy requests which are considered to be routine requests and require limited research.
• Identifies and resolves the customer’s issues and anticipates future needs by explaining/suggesting/providing additional information that the customer needs to know in order to successfully perform their duties.

Experience and educational requirements:

• Normally requires 1 – 3 years related experience in a similar role or HR administrative or customer service role.