Specright Inc Hiring for Customer Support Associate at Remote Full Time

Job Summary: Specright is looking to hire a Customer Support Associate within our Customer Success team. Within the Customer Support Associate role, one will gain an overall fundamental understanding of data analysis, data entry, Business analyst, and Project Management work. You will work cross-functionally with teams including Sales, Marketing, Product Management, and Software Engineering. You will get the chance to work with customers such as Johnson & Johnson, P&G, and Caterpillar. In the Customer Support portion of the role, you will reply to varying levels of technical support questions over email, live chat, and phone calls. Through Customer Support activities, one will grow their Specright product knowledge and technical configuration skills.

Customer Support Associate Responsibilities and Duties

• Answer basic customer technical support requests
• Troubleshoot errors to provide customers with possible solutions
• Create new users, reset user passwords, and update user profiles
• Triage customer support requests to applicable team members as necessary
• Configure objects, layouts, and workflows in Specright with Salesforce.com admin functions
• Extract product and packaging specification data from Word, Excel, and PDF documents
• Create best practices for future Customer Support team members
• Utilize Salesforce.com software platform for data entry and basic software configuration
• Complete ad hoc tasks to support Project Managers and Business Analysts for customer accounts

Customer Support Associate Qualifications

• Bachelor’s degree, which may demonstrate more advanced computer skills, communication abilities and possible industry knowledge
• Entry-level Customer Service Associates should complete several months of on-the-job training to learn how best to interact and help customers
• Experienced Customer Service Associates may benefit from some on-the-job training to better learn the specificities of their new role and company
• 1-3 years of customer support experience required, ideally within manufacturing or tech industries
• Saas, Consumer Goods, Food & Beverage, Packaging or Supply Chain experience required
• Salesforce.com knowledge preferred but not required

Customer Support Associate Soft Skills

• Be an active learner
• The desire to dive head-first into an early-stage technology environment
• Excellent communication, interpersonal, email, and organizational skills
• Attention to detail
• Highly Accountable
• Time management with respect to managing multiple projects at once
• Fast learner, team player, can-do attitude, highly organized, execution-oriented, problem solver
• Positive and Inquisitive Attitude

Location

Specright is headquartered in Tustin, CA.

Culture

We are an energetic company with an entrepreneurial, informal, versatile, intelligent, and fast-paced culture. We promote an open and relatively flat organization with an emphasis on collaboration, sharing ideas and information. It’s more important to innovate than worry about making mistakes.

Perks

• Competitive salaries & equity packages
• Open vacation policy & flexible work hours
• Full benefits package that includes Medical, Vision, Life, Dental, 401k, etc