Spacious Storage Hiring for Client Manager (Part-Time) Full Time

Client Service Manager – Spacious Storage on Ellis (Self Storage Facility)

Company description

Spacious Storage on Ellis is downtown Kelowna’s newest state-of-the-art storage facility, offering residential and business storage solutions.

Qualifications and Skills (MUST BE EASILY UNDERSTOOD OVER THE PHONE)

Successful candidates come from a variety of sales and service environments including retail, restaurant, fast food, and more. All have common knowledge, skills, and abilities which include:

• Minimum two to three (2-3) years of customer service and/or sales experience
• Energetic, outgoing, customer-oriented personality
• Strong communication, interpersonal, and problem resolution skills

*MUST HAVE*:

• CLEAR and professional telephone voice and excellent command of the English language both oral and written.
• Detail-oriented with strong organizational and time management skills
• Working knowledge of computers in a windows environment (Excel, Word, etc.)
• Valid driver’s license with access to reliable transportation used during the workday
• Can work any day of the week, including weekends
• Ability and willingness to perform light cleaning and maintenance such as sweeping, mopping, wiping windows, etc.
• A self-starter that can take initiative and prioritize tasks accordingly

Responsibilities

• Provide outstanding customer service by helping customers understand their needs, recommend storage solutions, and help them acquire the needed product solutions.
• Assist customers (in-person, on the phone, and through email) in renting storage units, understanding the storage agreement terms, fees and completing storage agreements.
• Consult, sell, and up-sell merchandise such as boxes, tape, and other appropriate packing supplies that meet their needs.
• Ensure the appearance of the property is customer-ready by cleaning units, sweeping, mopping, removing debris, wiping windows, cleaning bathrooms, etc., ultimately ensure the property is safe and welcoming.
• Collect from customers with delinquent accounts.
• Manage, verify, and balance daily transactions.
• Conduct a daily physical storage unit inspection confirming each unit is secured or ready to rent.
• Work closely with your supervisor to receive training and coaching when needed, striving to exceed all company expectations.

Benefits

• Hourly rate of $20.00 per hour + Quarterly Performance Bonus
• Opportunity to participate in our performance-based incentive/bonus program after three (3) months of employment.
• Health Benefits Program including medical, dental, and vision
• Paid time off – vacation, statutory holidays, and sick days.
• Company events & social hours
• On-site parking
• Closed most Statutory Holidays
• Casual dress

Schedule:

• 8.5-hour shifts – 30 Min unpaid lunch break
• 5 days a week
• Flexible schedule
• Must be available to work any day of the week

Supplemental pay types:

• Bonus pay
• Overtime pay

Job Types: Part-time, Permanent
Part-time hours: 20-30 per week

Salary: From $20.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Experience:

• Customer service: 2 years (preferred)

Shift availability:

• Day Shift (preferred)

Work Location: One location