Sovereign Insurance Group Hiring for Senior Account Manager Full Time

Job Overview and Requirements

Sovereign Insurance Group is looking for a Senior Account Manager to support niche clients and collaborate across teams to provide best-in-class service. As a Senior Account Manager, you would be responsible for the day-to-day servicing of commercial, group, and personal lines clients. A successful Account Manager will be able to have higher-level conversations with all parties involved, communicate exceptionally through email, and be skilled at peeling back the layers of complex issues to see past the surface. The ideal candidate will be a diligent team player and self-starter who is willing to contribute to team development when needed and seek to understand the issues related to our industries. They will have the expertise, market knowledge, and drive to deliver the highest quality results while working in an ambiguous and fluid environment.

About Sovereign Insurance Group

Since 1959, Sovereign Insurance Group has been a leader in the non-profit, commercial property, and casualty marketplace. A growing company that has expanded from one location in Southeastern PA to a multi-state organization, we are poised to continue our expansion. The Tampa office is the newest member of the family and is beginning to build its foundation in order to grow and thrive under the Sovereign name.

We believe in approaching our clients, our insurance companies, and our employees with humility and always considering the other party’s interests above our own. This philosophy guides us in taking our talents, our time, and industry know-how to provide the best overall results we can for our clients.

Responsibilities

• Manage, retain, and round out existing books of business.
• Review and process bill renewals, new policies, and policy changes.
• Thoroughly review all commercial insurance policies for their accuracy, research coverage discrepancies until resolved, and communicate changes to insurance company.
• Handle coverage questions, research, and resolve problems.
• Communicate potentially difficult or sensitive topics seamlessly via email.
• Interact with carriers and internal/external customers to ensure delivery of exceptional customer service and adherence to policies and procedures.
• Manage the process of renewal submissions for marketing including application(s), necessary exhibit(s), narrative(s), collection of loss runs and answers to underwriting questions.
• Submit applications to eligible and appropriate carriers and follow up to ensure timely receipt of quotations and policies.
• Some training of team members, if applicable, as requested.
• Perform other duties as may be required or assigned.

Requirements

• Bachelor’s Degree required
• Valid license required. 2-20 General Lines Agent License preferred. In absence of a 2-20 General Lines Agent License, a valid 4-40 Customer Representative License would be accepted with a plan to obtain a 2-20 General Lines Agent License in the foreseeable future.
• Five (5) or more years of insurance experience.
• Insurance designation preferred.
• Ability to work well in a team environment with a willingness to lend a helping hand when needed.
• Dedication to growth and quality customer service.
• Above-average written, interpersonal, analytical, and verbal communication skills.
• Must have exceptional organizational skills and be able to multi-task, delegate, and handle responsibilities with minimal supervision.
• PC proficiency required. MS Office (Word and Excel) preferred.
• Familiarity with AMS360 (Agency Management System) is required.

Benefits

• Competitive salary, commensurate with experience.
• Health insurance, vision, dental, life insurance, and short-term disability insurance. This includes an employer-sponsored HSA, paid coverage for employees, and cost-sharing for families.
• 401K with employer matching.
• PTO and paid holidays to support work-life balance. PTO is based on experience and is expected to increase over time.