Sound Hiring for Director of IT Operations Full Time

Responsibilities:

• Provide direct supervision of the IT Department team members and consultants.
• Lead the management of the IT infrastructure, operations and cloud organization, service strategy, technical roadmap and ensures its integration with the overall business operations and Sounds strategic plans.
• Engage with Sound team members to build solid relationships and identify business requirements and processes, Help Desk SLA’s, security standards, supporting infrastructure and required technology.
• Design and implement change management policies and procedures, disaster recovery, and conduct tabletop exercises to assess effectiveness of the plans and procedures.
• Support Risk Based Testing to ensure that systems are hardened against cyber risks.
• Develop and manage an Asset Lifecycle Management program for all IT devices.
• Support senior management with business planning activities to identify operating budgets, staffing and technology needs to support the growth of the business.
• Promote a culture of compliance and governance with respect to network configuration and commissioning standards, documentation, ing, and knowledge transfer.
• Stay current on latest trends in IT Infrastructure and Cloud technologies and promote a culture of innovation and technology awareness.
• Direct professional development and coaching programs for department team members.
• Perform team member reviews, new hire interviews and team member terminations.
• Provide for the ongoing evaluation of the overall IT network system, ensuring daily system and network monitoring is in place verifying the integrity of all systems.
• Develop and maintain an accurate inventory of all company IT equipment.
• Relate to others in a respectful, professional manner.
• Comply with all applicable federal, state and county laws and regulations, Sound policies and procedures and all safety regulations.
• Perform other duties as needed and/or assigned.

• Directly supervises employees in the program, and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Supervision, interviewing, participation in hiring, and training team members;
  • Planning, assigning, and directing work; appraising performance;
  • Rewarding and disciplining team members;
  • Addressing complaints and resolving problems.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or equivalent engineering degree

• 7+ years of experience working within an IT/OT Networking environment, with 5+ years within a management role
• Experience building and managing multidiscipline support teams
• Strong Program or Project management skills with experience managing large enterprise company-wide projects, refreshes, rollouts, and migrations
• Experience working with diverse corporate functions and balancing IT and business requirements
• Experience in vendor selection processes, service negotiations, and managing scopes of work with 3rd party service providers

• Knowledge of applicable IT and Cyber Security frameworks and compliance including NIST, NERC CIP, ITIL, Lean
• Strong understanding of cloud computing capabilities and limitations, business drivers, virtualization technologies, Infrastructure as a Service, Platform as a Service and Software as a Service Cloud delivery models
• IT Cost budget management, reconciliation and ing
• Customer escalation and conflict resolution skills required
• Resource planning and risk mitigation management
• Excellent verbal and written communication skills
• Proficient use of Microsoft office tools including but not limited to Word, Excel, Outlook, SharePoint
• Strong team building and leadership skills
• Energetic, enthusiastic, mission driven
• In-depth knowledge of Windows servers including: AD, Azure, Exchange, RDS, and MS SQL.
• Strong background in backup and restore systems; Veeam is a plus.
• VMware, Cisco and Microsoft certifications are a plus.
• Effective verbal and written communications skills.
• Ability to work evenings and/or weekends as needed.
• Self-motivation – ability to work with minimal supervision; independent, cooperative.
• Strong knowledge of networking and security concepts as they apply to HIPAA.

Perks at Sound!:

• 100% Paid Medical & Dental Insurance
  • Full time Team Member and child(ren) coverage until child’s 26th birthday
  • Spouse/Domestic Partner coverage available (team member pays full cost)
• Paid Life Insurance
  • 2x annual salary + additional $25,000
• Long Term Disability Insurance (60% monthly salary)
  • 100% premiums paid by Sound
• 18 Days of Paid Rest and Relaxation (Vacation) – beginning first year
• 12 Days of Paid Sick Leave
• 9 Days of Paid Holidays
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
  • for health care (limited) and dependent day care costs (pre-tax)
• Employee Assistance Plan (EAP)
  • The Standard
• Sound retirement plan:
  • 401(k) plan (organization contribution) – Sound contributes 3% to team members plan even if you don’t.
  • Team members are 100% vested; team members may contribute to their own plan
• Sick Leave Conversion Program – for perfect attendance quarterly
• Paid Training
  • Free in-house professional training and $400 annually + 3 paid days off-site training
• Public Service Loan Forgiveness (PSLF)
• Free Supervision Hours – Washington State Licensure
• Service Award – at 5,10,15,20 & 25 years of service