Soucy Group Hiring for Motorsports Customer Service Coordinator at Drummondville, QC Full Time

The Coordinator’s main mandate is to support the motorsports customer service team. He/she acts as a leader within his/her team and with business partners (internal and external) by responding to their constantly changing needs. During the production launch of new products, he/she acts as a liaison between the engineering and procurement teams to ensure the synchronization of communicated delivery dates. He/she is influential, persuasive, diplomatic and firm in problematic situations.

Here’s an overview of your tasks:
Support the motorsports customer service agents in the daily management of complex customer files

Advise agents on actions and strategies to be implemented to serve internal and external customers

Handle delivery issues to meet and exceed customer expectations by ensuring resolution

Act as the point of contact with the sales and engineering departments and track engineering project release dates versus customer delivery dates (PDP)

Identify and participate in the implementation of continuous improvement opportunities

Analyze products with complex components with long lead times and implement workarounds

Update and monitor key metrics and make necessary adjustments

Establish and maintain a relationship of trust with the organization’s business partners

WHAT WE’RE LOOKING FOR

College diploma (DEC) in administration, Bachelor’s degree an asset

Minimum of 3 to 5 years experience in customer service in a manufacturing environment

Excellent command of the English language, both oral and written

Good knowledge of customer and supplier order management processes and principles

Ability to handle multiple files simultaneously under tight deadlines

Good time and priority management

Ability to adapt

Diplomacy, ability to maintain harmonious business relations

Analytical skills and thoroughness

High concern for customer service, dynamism

Good communicator, great ability to influence and persuade

Ability to work in a team

Availability and flexibility

Proactivity

WHAT WE HAVE TO OFFER

Permanent, full-time position

You’ll be joining a team that’s committed to solving day-to-day issues, but always in a pleasant work environment!

The best of both worlds: the resources of a large company and a family-like atmosphere

A team that is passionate, attentive and committed to excellence

Flexible schedules that allow you to balance your work and your personal life

Group insurance (different plans adapted to your needs)

Registered Retirement Savings Plan with employer contributions

Employee and Family Assistance Program

Social activities.