Soucy Group Hiring for Customer Service Agent at Drummondville, QC Full Time

WHAT TO EXPECT

“Are you not afraid of challenges? Are the customer’s needs your priority? With your motivation, organization and excellent communication and interpersonal skills, you will be the main point of contact for our clients and a major player in understanding their needs. You will contribute, through your excellent work, to the growth and reputation of the company.

Here’s an overview of your tasks:
Process incoming orders from various customer portals ensuring compliance with terms and conditions

Manage communications with customers (transmit requests to the organization as well as requests to customers)

Analyze weekly customer order changes (quantities and dates) and confirm our ability to meet the plan while offering alternative solutions

Follow up on deliveries and anticipate problems

Ensure after-sales service (missing or defective parts) and report to operations on the shipment of parts

Support our sales team

Internal quality follow-up (complaints) and product development

WHAT WE LOOK FOR

College diploma (DEC) in administration or any other combination of training and experience deemed relevant

3 to 5 years of relevant experience in a manufacturing environment

Excellent command of the English language, both oral and written (mandatory)

Analytical skills

Sense of planning and organization

Good ability to work under pressure

Ability to adapt and quickly grasp needs

Demonstrate influence, persuasion, diplomacy and firmness in problematic situations while maintaining harmonious business relations

WHAT WE HAVE TO OFFER

Permanent full-time position

You’ll be joining a team that’s committed to solving day-to-day issues, but always in a pleasant work environment!

The best of both worlds: the resources of a large company and a family-like atmosphere

A team that is passionate, attentive and committed to excellence

A dynamic and stimulating work environment

Flexible schedules that allow you to balance your work and your personal life

Group insurance (different plans adapted to your needs)

Registered Retirement Savings Plan with employer contributions

Employee and Family Assistance Program

Social activities

APPLY NOW!

We look forward to getting to know you and to welcoming you to our big Soucy family!