Sopra Steria Hiring for HR Systems & MI Analyst at Stockton-On-Tees Full Time

Are you after an opportunity to sink your teeth into an incredible project which you can make your own?

Working within a Systems and Management Information team in an HR Shared Service Centre, the main focus of the role will be to scope, design and deliver the implementation of a new HR System! In addition, you will deliver HR reports and analysis to the wider HR Function and other business customers, utilising all systems within the function.

Supporting the HR Analytics and Systems Manager, you will ensure processes and systems are managed and updated to offer the best possible customer service to partner across all levels of the business; providing day to day system support and will play a key role in all aspects of system development; continually auditing and monitoring data input to ensure optimum output; aspects of supporting and technical administration for the HR systems; delivering in line with critical metrics.

What you will be doing:
Play a key role in system development and new system implementations (as appropriate). Drive the implementation of system enhancements in accordance with SLAs.

Ensure testing is carried out to very high standards.

First line support for the HR systems, including process, system questions and issue resolution for all users.

Update System User Guides and ensure documentation is up to date for all team processes. Deliver training accordingly

Managing the system administration of the systems, including liaison with other key departments such as IT/DSI, in line with legislative and audit requirements, and security measures are correctly in place

Drive process discipline and continuous improvement as well as delivering the deployment of automation wherever possible to improve overall efficiency.

Build and maintain relationships with key partners within the team and the wider business.

Resolving customer queries related to the systems and MI whilst delivering extraordinary service, ensuring a phenomenal experience for the customer. Leading cases and ensuring resolution within agreed SLAs.

What you will bring:
Experience of working on system implementations including; scoping requirements with customers and translating these into a clear, meaningful format for developers, creating and handling a test plan, carrying out testing and leading testing failures;

System Administration experience, providing first line support for queries, handling more sophisticated queries with third parties or internal IT department in accordance with agreed support SLAs, maintenance of background tables, user/ security management and governance;

Experience of running system upgrades;

Consistent track record of using strong analytical techniques and problem solving;

Strong influencing skills with the ability to communicate recommendations in a confident and business-like manner;

Excellent customer service and interpersonal skills, both verbal and written;

It would be great if you had:
Knowledge of management reporting tools, specifically Power BI and Excel;

Manage and manipulate large amounts of data in order to provide concise, summarised analysis;

Solid understanding of HR/Payroll processes and systems, ideally from HR/ Payroll Administration background;

Experience in problem solving and process mapping;

Creative and innovating thinking and approach to work.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent

Location: Stockton on Tees

Internal Recruiter: Katie

Salary: up to £35,000 per annum

Benefits: 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about our company?

Sopra Steria, is a European leader in consulting, digital services and software development, help clients drive their digital transformation to obtain tangible and sustainable benefits. We provide end-to-end solutions to make large companies and organisations be more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to making the most of digital technology to build a positive future for its clients.

Do you want to part of our journey?