Somerset West Community Health Centre Hiring for Corporate Services Receptionist at Ottawa, ON Full Time

Position Title: Corporate Services Receptionist

Classification: Admin Assistant, Band 5 Level 3

Pay Band: $24.07 per hour to $29.53 per hour

Type: Full time (35 hours per week)

Department: Corporate Services

Reporting to: Manager – Corporate Services

Deadline: Thursday March 10th, 2022 at 5:00 PM EST

Apply at: https://swchc.bamboohr.com/jobs/view.php?id=408

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About SWCHC

Established in 1978, Somerset West Community Health Centre (SWCHC) is a non-profit, community-governed organization that serves over 16,000 clients annually. We combine primary health care services with a wide range of other health promotion and community development services, with a focus on improving the social determinants of health. We do this by removing barriers to accessing services for people who are vulnerable because of their age, income, ability, sexual orientation or gender identity, and language or culture.

Somerset West is deeply connected to the communities we serve. We pay particular attention to groups facing barriers, including people who are isolated seniors; those experiencing mental health challenges; those from ethnocultural, racialized or newcomer communities; those living with low-income; and those who are homeless or precariously housed. We value equity, diversity, caring and inclusion. We accept people without judgement and support them where they are at in their life.

POSITION DESCRIPTION:
As the first point of contact with the Centre, the central responsibilities of the main receptionist are to greet clients, visitors and staff both in person and on the telephone in a friendly, welcoming manner and to help them find what they need. To ensure that all visitors to the centre feel welcomed and that we maintain low barrier access for our vulnerable clients and community members. To supply information regarding SWCHC and our services to the general public, clients and visitors as requested.

POSITION RESPONSIBILITIES:
Participates in Team or Centre Activities:
Attends team and staff meetings as required.

Participates in team and Centre committees and special events as required.

Contributes to the development and implementation of the Centres policies and procedures and the Centre’s strategic plan.

Maintains up-to-date professional skills.

Complies with all mandated legal/regulatory requirements related to working in the Centre, e.g. occupational health & safety, standards of professional conduct, etc.

Main Reception:
Greets clients and visitors to the Centre in a friendly and welcoming manner.

Answer incoming telephone call and direct those calls in a prompt, professional and courteous manner.

At the request of managers or directors, or Maintenance Superintendent pages staff on the overhead paging system

Monitor reception area and main lobby supporting clients and guests to follow Centre rules and code of conduct and provide feedback and redirection when needed

Reaches out to Harm Reduction Staff in the event of a client escalation using best practices including de-escalation

Initiate safety and emergency response protocols (panic button, lockdown etc.)

Contacts 911 when appropriate letting senior staff know this has been done

Ensure staff and client safety by following established emergency response systems.

Respond to inquiries in a helpful manner, requesting help from staff as necessary.

Ensures visitors, students and volunteers are signed in and given identification badges.

Oversee visitor parking registration and enforcement with maintenance personnel.

Room Booking, Van and Security:
Prepare daily room booking schedule for posting before 9 am daily in various locations throughout the Centre.

Maintain and monitor van log

Ensure that the security guard equipment is secure each evening

Ensure that the van pouch is also secure

Maintain security of master key and any other sensitive items

General Administrative Support:
Sorts and date stamps incoming mail and distributes to departmental mailboxes

Processes outgoing mail and maintain postage meter

Receives parcels and courier deliveries and notify appropriate staff.

Arrange courier and priority mail as requested.

Update staff directory as required.

Data Entry.

Tracks and records deposits in software.

General administrative duties as may be assigned.

POSITION REQUIREMENTS:
Knowledge:
Telephone operating systems

Microsoft Office systems and keyboarding skills

Competencies:
Excellent verbal and written communication skills

Excellent reliability and punctuality

Solid professional personal presentation including ability to create a positive, warm and welcoming environment for clients

Ability to use a client service focused approach emphasizing empathy and acceptance

Competent information management skills

Organizing and planning abilities including working in a busy and active lobby environment where you are constantly in the public eye

Problem solving skills and the ability to prioritize between multiple responsibilities

Good attention to detail

Experience working with marginalized groups in grassroots, community-based settings such as drop-ins

An understanding of mental health issues, substance use, and the impacts of experiences such as colonization, violence and trauma on marginalized groups

Education/Training/Experience:
High school diploma or equivalent

3-5 years experience in related job

Language(s):
English and French – verbal and written are required

Other Language(s) are an asset

General Employee Responsibilities

Contributes to the Centre’s activities to collect, analyse and report on data and relevant information and participate in research,

Preserves confidentiality of all client and employee information and seeks to minimize risk while working with data,

Submits records of time worked and time off in a timely manner,

Maintains and develops professional competence, and where applicable, a professional licence to practice, through appropriate continuing education methods (e.g. peer interaction, literature review, conferences, courses, staff development leave, etc.),

Complies and adheres to all applicable Centre policies and procedures,

Organizational Responsibilities

Respects and values the diversity of the community and individuals

Supports the Centre’s student placement programs

Contributes to the Centre’s work by participation in activities that seek to strengthen collaborative and interdisciplinary teamwork, such as intercomponent committees and working groups, strategic planning and accreditation.

Contributes to the Centre’s practices of hiring, orienting and training of employees

Participates actively in team meetings

Consults with and provides support to team members and other SWCHC employees regarding professional issues

Participates in the Centre’s strategic planning process

Participates in the development of policies and procedures by providing feedback in the Centre’s policy development process

Works in a manner that incorporates health promotion and recognizes the determinants of health

Participates in team and individual professional development opportunities

Occupational Health and Safety

The incumbent must also work within the scope of all legislative and Centre policies related to occupational health and safety. In this capacity, the employee:

Must read and follow the Centre’s occupational health and safety policies.

Must have an OH&S Review at the beginning of their employment.

Must participate in any mandatory training the Centre provides including Worker or Supervisor Safety Awareness Training and WHMIS Training.

Must complete the AODA training

Must participate in Non Violence Crisis Intervention Training

If interested, please submit a cover letter and resume by Thursday March 10th, 2022 at 5:00 PM EST to: https://swchc.bamboohr.com/jobs/view.php?id=408

**It is the policy of SWCHC to require COVID-19 immunization for all employees, volunteers, students, and contractors, including those who work from home with the following exceptions: Persons with a medical reason that prevents them from being vaccinated against COVID-19; Persons with other reasonable considerations pursuant to the Ontario Human Rights Code that restrict them from being vaccinated against Covid 19 vaccination.**

Somerset West Community Health Centre is committed to the principles of access and equity and to building an organization that reflects the diversity of the communities we serve. This includes diversity in languages spoken, culture, race, religion, ability, sexual orientation, and gender identity and expression. We are committed to anti-racism and anti-oppression principles and practice, and a work environment that is free from harassment.

We welcome and encourage applications from members of Indigenous, Black and racialized communities, Two-Spirit, nonbinary, LGBTQ+ people; people with disabilities; and members of other equity seeking groups. In keeping with our commitment to equity, applicants are encouraged to self-identify in their applications. Applicants are encouraged to share accessibility needs in the application process, and every attempt will be made to accommodate them. SW CHC is in full compliance of the Ontario Human Rights Code and the Canadian Human Rights Act.

If at any stage in the selection process you require special accommodation, please let us know the nature of the required accommodation.

Somerset West Community Health Centre is an equal opportunity employer who values the diversity of individuals in our programs and services.

Due to the high volume of applicants, we can neither confirm receipt of nor respond to inquiries regarding your application. Only candidates selected for an interview will be contacted