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DESCRIPTION
Are you looking to evolve in a growing tech company? 360.Agency is a group of companies specialized in creating the best web and marketing solutions for its car dealership clients across Canada. Our mission? To revolutionize the way consumers have been buying cars over the last 100 years.
As a Product Support Advisor, your responsibilities are to be the agency’s first line of support, to manage the flow of the client’s requests, and ensure sustained health of our client’s account while offering them a VIP experience.
The Product Support Advisor operates as the lead point of contact for all matters specific to the 360.Agency’s services. This includes any issues, requests, and questions relating to their website, CRM, and other SM360 applications after installation. Prompt answers and proactivity with clients are at the heart of the job.
You will be in constant contact with an assigned portfolio. You will need to be able to:
The successful applicant, and ultimately the successful Account Manager will possess these:
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RESPONSIBILITIES
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REQUIRED QUALIFICATIONS
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BENEFITS
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DESCRIPTION
Tu as envie d’évoluer et de rejoindre une entreprise en pleine croissance? 360.Agency est un groupe d’entreprises spécialisées dans la création des meilleures solutions web et marketing pour ses clients concessionnaires automobiles à travers le Canada. Notre mission? Révolutionner la façon dont les consommateurs achètent des voitures au cours des 100 dernières années.
En tant que conseiller.ere support produit, votre responsabilité est d’être le premier contact support de l’agence qui permet de gérer le flux des demandes des clients et d’assurer une relation de façon durable tout en leur offrant une expérience VIP.
Le ou la conseiller.ere support produit agit en tant que point de contact principal pour toutes les questions spécifiques aux services SM360. Cela inclut tous les problèmes, demandes et questions concernant leur site Web, CRM et autres applications SM360 après l’installation. Des réponses rapides et une proactivité avec les clients sont au cœur du métier.
Vous serez en contact permanent avec un portfolio assigné. Vous devrez être en mesure de:
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RESPONSABILITÉS
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QUALIFICATIONS REQUISES
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AVANTAGES
Job Types: Full-time, Permanent
Salary: $45,000.00-$50,000.00 per year
Additional pay:
Benefits:
Schedule:
Education:
Experience:
Language:
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