SolBld is Looking For Call Center Representative at Lethbridge, AB Full Time

Working with us as a call center representative will not be your traditional call center position where you’re glued to a phone in an office surrounded by 1000 other representatives. Here, you’ll use virtual tools like zoom and other programs to schedule and host virtual conferences with customers. Whether you’re looking to get back to the office full time or need some flexibility, we have a team that is the right fit for you.

Primary Responsibilities:

Trained in and proficient in responding to inquiries about varies programs and benefits

Identify customer needs and expectations

Responsible for promptly and accurately addressing customer inquiries

Serve as primary contact for inbound customer issues.

Escalate more technical product-related issues to the proper support department

Update customer information and ensure accurate entry of contact information

Maintain quality service by following established policies and procedures

Ensure proper security procedures are followed on all customer interactions

What you get from us:

Weekly Advances and Bonuses

Hybrid office with remote flexibility

65k plus first year average income

Bonuses

Residual Income

Exceptional commission rates

Trip Incentives and other benefits

Full Training

We are an Equal Opportunity Employer and prohibit discrimination and harassment of ANY KIND: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We hope you take the time to apply today and may we have the chance to speak with each other in the near future.

Job Types: Full-time, Fixed term contract, Casual

Salary: $64,222.00-$75,373.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• On-site gym
• On-site parking
• Paid time off
• Profit sharing
• Store discount
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• Evening shift
• Monday to Friday
• Morning shift
• Night shift

Supplemental pay types:

• Bonus pay
• Overtime pay
• Retention bonus
• Signing bonus
• Tips

Work Location: In person