Softjourn Hiring for Customer Service/Admin Associate at Middletown, MD Full Time

South Mountain Creamery is a dairy farm family; we bottle our own milk and make our own butter, and ice cream. We brought the milkman back in 2001 and have been making home deliveries to the DMV area for 20 years and counting! The crew here at SMC is proud of what we do, and we approach every situation with our Values in mind. We believe every contribution (big or small) is worth making remarkable enough to be remembered, or more simply put, whatever we do, we make it legendairy.

We love what we do and know you will too!

We are currently hiring for a Home Delivery Support team member. Our legendairy Customer Success team ensures every new and existing customer has the ultimate SMC experience. Our Customer Service team is omniscient and the go-to for staff, customers, and visitors alike!

Duties include but are not limited to:

Providing a great first impression by…

• Replying to customer inquiries through email, live chat, and phone calls
• Following up with our new customers after delivery
• Contacting and re-engaging customers who have not ordered for 60-90 days
• Helping with general customer calls, emails, and paperwork
• Assisting customers with their accounts, orders, and deliveries

This position will work Monday – Friday 7:30am – 3:30pm*

• shift may require some flexibility in end/start times.

We are looking for a “detail-oriented” someone who also:

• Has basic computer knowledge that includes familiarity with word, excel, and outlook
• A (minimum of) a 35 wpm type speed is ideal
• Is able to learn our Customer Service Software
• Will work directly and succinctly with other departments to make sure we are providing the best customer service since bottled milk
• Embodies the characteristics of being friendly and professional – whether that be via phone, in person, or via email
• Prior customer service experience is a plus – the right person will come in with a sense of responsibility and is a team player.
• While this position is mostly sedentary, the incumbent must be able to lift 20-30lbs intermittently and work in a fast-paced environment.

South Mountain Creamery is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.

South Mountain Creamery participates in the Electronic Employment Verification Program.

Why work for South Mountain Creamery?

As a family-owned and minded business, we offer competitive wages, opportunities for growth, and a comprehensive benefits package that includes health, dental, and vision options as well as a great 401(k) plan! We look to challenge the status quo while striving for excellence.

Want to learn more about what we do? Please visit our

Please apply online. NO PHONE CALLS OR OFFICE VISITS PLEASE.

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