Soft Stuff Distributors Hiring for Customer Service Representative at Jessup, MD Full Time

What We Do

Soft Stuff Distributors provides Specialty Food Solutions to the Hospitality Industry. Soft Stuff started 30 years ago in the sunroom of our founders’ home, selling cheesecakes to local businesses. Three decades later, we distribute delicious products from all over the world (desserts, hors-d’oeuvres, breads, soups, etc.) to thousands of Foodservice customers in all facets of the Hospitality Industry throughout the Mid-Atlantic from our distribution center in Jessup, MD. No longer a team of two, Soft Stuff now has over 40 employees dedicated to providing customers with the best possible products and services. If you love food and want to be part of a positive, growth-oriented, and close-knit company then Soft Stuff is the place for you

What You’ll Do

We are looking for a Customer Service Representative with awesome communication skills and a willingness to learn our products and services who will provide outstanding customer service to all customers while taking their orders and answering any questions they may have. This means you will:

• Handle and process incoming and outbound phone calls from/to customers, drivers, the sales team, and others.
• Accurately input customer orders into the company’s order processing software.
  
• Provide timely and accurate information to customers regarding products.
• Provide immediate feedback to the company regarding service failures or customer concerns.
• When closing at the end of the day, accurately process and print all sales orders, labels, and pick tickets for the following business day.
• Participate in training sessions and learn about the products and services that the company offers.

What You Have

Required Qualifications

• Customer service experience.
• Pass pre-employment testing (background check).
• Able to read, write, and speak fluent English.
• Have basic math skills (add, subtract, multiply, divide).
• Computer literacy (incl. Microsoft Office and G-Suite products)

Preferred Qualifications

• High school diploma, or General Education Development (GED) or equivalent.
• Experience in the foodservice industry, specifically in customer service.

Work Authorization

You must be authorized to work in the United States of America. Soft Stuff Distributors participates in the federal government’s E-Verify program to confirm the employment authorization of all newly hired employees.

Soft Stuff Distributors is proud to be an Equal Opportunity Employer and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, military status, or any other protected class under federal, state, or local law.