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Smith & Nephew Hiring for Senior Clinical Support Representative – Wollongong Job at Sydney Full Time
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Smith & Nephew – Senior Clinical Support – Wollongong
SUMMARY
Provide clinical support, and undertake training activities, for products and services in the clinical environment, in line with sales and marketing strategies, to ensure business objectives are achieved within the Recon/Trauma team. Maintain and develop relationships with customers with focus on strategic portfolio areas.
Support advanced internal and external education aligned to portfolio strategy across the state and nationally as required under direction from Clinical Manager and RSM.
Ensure technical and clinical competency within the clinical support and sales team including Hip and Knee revision and S+N enabling technology.
ESSENTIAL FUNCTIONS
Perform the following administrative functions on behalf of the Company and in doing so represent the Company in compliance with the Code of Conduct and Business Principles and the employment agreement.
Position Functions
CUSTOMER
- Provide exceptional clinical support to customers on organisation products; maintaining a high level of product knowledge
- Support surgical procedures and in-service needs within the hospital environment on a range of products on an ‘as required’ basis
- Lead and manage customer training platforms and recording
- Manage the clinical training and in-servicing schedule in alignment with the sales strategy
- Support the maintenance/ development of customer profiles/ preferences
- Highly focused on exceeding customer expectations
- Outstanding knowledge and ability in key account and customer relationship management
TEAMWORK
- Enhance operating efficiencies including management of surgeon preferences and integration of warehouse and customer service initiatives
- Ensure the appropriate execution of the shared calendar
- Willingness to travel regionally when required
- Foster excellent teamwork, communication and execution across the state sales team
- Work independently including as a part of an on-call roster
- Provide support in the capacity of a Territory Manager if required
- Provide assistance to the Clinical Manager in co-ordinating team education and accreditation pathway, including online training platform
- Champion S+N Enabling Technology platforms including coordination of education of NSW Sales and Clinical Teams, under guidance from Clinical Manager
- Assist Territory Managers in organisation and running of local (NSW/ACT) Prof Ed functions; including in-servicing, workshops, cadaveric labs, nursing courses, training logs, budget approvals, team point of contact/filter for communicating key information
- Understands how to create urgency to drive launches and market development
TECHNICAL
- Extensive understanding of orthopaedic reconstruction and/or trauma products and industry – technical terminology and clinical knowledge
- Superior understanding of the operating theatre environment and surgical procedures
- Superior understanding of the Australian public and private healthcare system and hospital environments
- Maintain a working environment in accordance with the requirements of ISO 9001:2008, and as defined in the quality manual and associated quality procedures.
- A knowledge of selling skills and strategy
- Computer proficiency in MS Office
- Good planning and execution skills
- Proposes systematic changes to reduce or eliminate potential issues during cases
COMMUNICATION
- Exemplary interpersonal skills and the ability to develop relationships with internal and external customers
- Attention to detail and committed to excellence
- Superior presentation and public speaking skills
- Excellent written and verbal communication skills
- Outstanding problem-solving skills
- Professional and personal integrity
- Liaise between Surgeons and Head office Cross functional teams, developing and deepening customer relationships
REQUIREMENTS
Travel 25% – Domestic
Licenses/Certifications
Essential:
- Proven experience in medical field/ theatre setting or tertiary qualifications in science or medical related discipline
Experience
Essential:
- Proven experience in the orthopaedic reconstruction and/or trauma field
Supervision (direct reports) NA
Reports to Title Clinical Manager, Recon & Trauma
To apply, please ensure that you include a cover letter addressing it to Talent Acquisition Lead ANZ. Due to a high volume of applications, please note that only shortlisted candidates will be contacted.
**We ask that agencies not reach out to the hiring managers at this stage as we will be following an internal talent acquisition process. Feel free to contact the TA ANZ team for more information.