Smile Innovations Group Hiring for Customer Success Coordinator at Vancouver, BC Full Time

Hiring the right people, in the right roles!

Shanto Dental Ceramics, a cutting-edge full service Dental Laboratory, with its main operations in Vancouver and a recently opened office in Kelowna. As an industry leader, Shanto sets itself apart from the competition, by delivering valuable technical expertise and service excellence to their clients. Experienced with the latest materials and techniques, all aspects of CAD/CAM technology, Advanced Esthetic cases, Implant Planning and Restorations, Shanto has built a respected reputation within the industry, which continues to drive growth.

As new technologies evolve, changing the face of dentistry on all fronts, Shanto offers considerable expertise and support to clients around digital workflows, through training and education. Known for providing an enhanced level of service, offering the automated efficiencies practices are looking for, Shanto is the laboratory of choice to dental clinicians and their teams, in Canada.

Description:
The Customer Success Coordinator is responsible for providing exceptional customer service to our internal and external stakeholders. Do you pride yourself on being an expert at building and managing relationships with customers? Are you someone that consistently provides excellent customer experience over the phone, in person and via email? Then we want to hear from you!

General Responsibilities:
Customer Service

Providing exceptional customer service

Answering customer calls, responding to customer emails

Forwarding and connecting incoming calls

Customer case communications and status updates

Invoicing

Scheduling patient appointments

First point of contact for patients

Assisting in AR processing

General housekeeping

Logistics

Shipping and receiving

Case preparation

Case progress tracking and coordination

Production reporting

ERP maintenance and optimization

Inventory and pricing maintenance

Qualifications:
Customer service extraordinaire – background in busy, fast paced customer service roles, such as in the airline industry

High attention to detail and accuracy

Customer experience focused approach to problem solving

Strong communication skills and command of the English language

Excellent time management skills; acts skillfully with a sense of urgency

1-2 years’ experience in logistics role in a fast-paced environment desirable

Dental background desirable

Experience working with Microsoft Office Suite of Products

ERP software experience and knowledge

Aptitude for learning technical information