sMedia Hiring for Customer Success Manager at Toronto, ON Full Time

Customer Success Manager

sMedia is North America’s leading digital technology company for automotive dealerships. We are empowering dealerships to adapt and thrive during the current digital transformation wave. We are anticipating massive growth for 2022, and we’re looking for our next Customer Success Manager to support us with driving our customer success strategy and optimizing our customer experience!

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Your Mission: *

The core focus of sMedia’s Customer Success Department is on the retention and expansion of recurring revenue through advocacy of our products and services. This is achieved through strategic alignment of sMedia’s products and services with the customers’ goals to drive tangible business outcomes. By delivering customer success and satisfaction across our client base, a CSM builds relationships which create opportunities for referrals and testimonials – an integral part of sMedia’s growth.

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Your typical week will include: *

• Acting as a partner and advocate for our customers as you work to understand the business needs and alleviate their pain points
• Having strategic conversations with customers focused on goals attainment
• Creating additional revenue opportunities by fostering deeper product adoption
• Delivering and communicating ROI throughout the customer lifecycle
• Identifying opportunities for customers to act as sMedia advocates (referrals, testimonials, etc.)
• Understanding clients KPIs and building a measurable plan to review with clients on a monthly basis
• Sharing your extensive digital marketing knowledge to help our customers grow their business using sMedia solutions
• Creating agendas and follow ups; highlighting key points for performance meetings

Your Background:

• 2-5 years of experience in a Customer Success role
• Experience with Google Analytics, Google Ads, and Facebook Business Manager
• Experience or Education in Marketing considered an asset
• Automotive or Dealership experience considered an asset
• Facebook and Google certified would be considered a strong asset

Your Skills and Mindset:

• Curious, driven personality
• Passion for technology and data
• Strong analytical skills with the ability to translate data into insights
• Strong understanding of digital marketing
• Natural ability to network; those that can connect the dots, build relationships, and who are interested in enhancing relationships
• Ability to work on multiple priorities and/or projects simultaneously
• Strong customer relationship skills with excellent verbal and written skills
• Highly organized with great attention to detail
• Automotive and dealership experience an asset
• Facebook and Google certified would be a definite asset

What you’ll get from sMedia:

• Fully remote role, work from anywhere!
• Performance based commission structure designed to reward top performers
• Extensive health and dental benefits package available after 3 months
• Paid day off on your birthday
• 1:1 training and mentoring from our Management team
• Opportunities to earn spot bonuses
• 15 vacation days annually, plus an additional week in December for the holiday season

About sMedia

As a Google Premier Partner, sMedia maximizes return on investment for online advertising strategies by driving engaged buyers to automotive dealer’s vehicle detail pages and converting them into high-quality leads. Over 650+ dealerships across North America partner with sMedia to build traffic, maximize engagement, and drive leads and sales.

At sMedia we are disrupting the tech industry daily, and we strive to deliver the best employee experience to our amazing sMedian’s. Our culture is about “HOW WE WORK”. We all come to sMedia for the challenging work and the opportunity to work with like minded colleagues that we learn from every day!

Job Type: Full-time