SmartBear Hiring for Customer Software Engineer – Bugsnag (Bath or Fully Remote in UK) Job at Bath, England Full Time

Quality isn’t just a goal. It’s the whole point.
Bugsnag recently joined the SmartBear family because we’re aware of the same problem: Our customers are under a lot of pressure to deliver great software. But to compress lifecycles, add features, and compete in a world where ‘every company is now a software company’ is hard. And one mistake can mean their reputation, even future. That’s why it’s our mission to help. At any part of their software development lifecycle (SDLC), we provide the tools and discipline to focus on quality while streamlining their processes. So our customers can create and deploy software that works as designed – especially when it’s needed most. And we’re looking for people to join us.
We’re looking for a Customer Engineer to join our team in Bath to help deliver an amazing experience to our customers. This position involves helping our highly technical customers use Bugsnag and integrate our open source notifier libraries into their applications. You should be enthusiastic about working for a small, dynamic company and motivated by solving a challenging and extensive range of very technical and less technical problems. You should have exemplary communication skills and be able to maintain good customer relationships. You should be keen to take on new challenges and learn new technologies and skills. You will have the opportunity to be part of a team of like-minded individuals, working with and learning a wide range of languages and frameworks.

About Bugsnag

Bugsnag is the trusted software stability “command center” for over 5,000 engineering teams worldwide, including Airbnb, Slack, Pinterest, Docker, EA and Microsoft. We process over 1 billion crash reports daily from 85,000 applications, and empower our customers to make data-driven decisions on when to focus on building new features, or when to fix bugs.

What You’ll Get To Do

• Respond to and troubleshoot customer queries reported via both Zendesk and GitHub
• Provide support for our ~30 open source libraries
• Perform in-depth investigations, finding ways to reproduce and diagnose customer issues
• Work alongside other engineering teams to identify and propose solutions
• Develop tools and enhance documentation to improve our support processes
• Identify fixes to problems and define tasks for these to be implemented either by this support team or by other engineering teams
• Gain a comprehensive understanding of our web interface and backend pipeline to answer customer questions and solve issues
• Enhance and maintain our public-facing documentation
• Attend conferences to hone your tech skills, meet customers, and represent Bugsnag

Key attributes

• A personable, empathetic and professional manner when dealing with customers
• A systematic approach to problem solving and an eagerness to learn new skills and embrace new technologies
• Flexibility to cover a support rota by working one evening every week during San Francisco working hours (i.e. 4pm – 1am UK time), instead of your usual UK hours

Your background likely includes

• Experience as a mid-level software engineer
• Experience working with multiple technologies and programming languages
• Commercial experience of developing in at least 2 of the following categories of development languages:
• Mobile: e.g. Android / Obj-C / Swift / React Native / Unity
• JavaScript: e.g. Javascript / React / Angular / Vue / Node.js
• Scripting: e.g. Python / Ruby / PHP
• Server: e.g. Java / Go / .NET

About SmartBear
At SmartBear, we focus on your one priority that never changes: quality. We know delivering quality software over and over is complicated. So our tools are built to streamline your process while seamlessly working with the products you use – and will use. Whether it’s TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr, or one of our other tools, we span from test automation, API lifecycle, collaboration, performance testing, test management, and more. Whichever you need, they’re easy to try, easy to buy, and easy to integrate. We’re used by 15 million developers, testers, and operations engineers at 24,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. Wherever you’re going, we’ll help you get there. Learn more at smartbear.com, or follow us on LinkedIn, Twitter, or Facebook.
SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

Job Type: Full-time