Sleep Country Hiring for Customer Service Claims Administrator at Brampton, ON Full Time

At Sleep Country Canada/ Dormez-Vous? We are passionate about all things sleep. We are a proud Canadian brand and sleep destination for all! We want to help all Canadians get a better night’s sleep.

Our Customer Service team plays a major role in making sure each and every purchase ends with a smile! As a Customer Service Representative, you will play a major role in ensuring that customers receive the help they need. We love our employees as much as our customers; which, is why we can guarantee you will feel challenged and at home each and every day!

Working at Sleep Country Canada (SCC) is more than just a job; it is your opportunity to realize your full potential! We trust you to make the right decisions- you will be motivated and empowered every day to make a positive difference to your team, the customer experience, and the growth of our business all while working in a fun work environment.

Job Description

Can you?

Exhibit effective oral and written communication with customers, via email and telephone calls?

Resolve Issues and manage conflict?

Update customer’s files and various logs and complete customer call outs as required?

Assist in preparing documentation for reports?

Complete projects and duties as assigned?

Manage compensation within department guidelines?

Build contacts and relationships with external vendors?

Communicate with contractors for inspections and repairs?

Qualifications

Do you have?

A minimum of 2 years of experience in a call center customer service environment

Call centre experience in a customer loyalty retention department?

A high school diploma?

A post-secondary education? This would be a bonus.

Excellent communication skills in both French and English? Bilingualism is a a bonus!

Proficiency in the use of office software, including the Microsoft Suite of programs,

Above-average Navigational and Keyboarding skills (avg. 40-60 wpm)?

Are you able to?

Write in a clear and concise manner?

“Listen with your eyes” and be situationally aware?

Work flexible hours? Monday to Friday 9:00 a.m. to 9:00 p.m., and Saturday and Sunday from 9:00 a.m. to 8:00 p.m.?

Additional Information

Employment Equity

We recognize the importance of a diverse workforce and we therefore encourage applications from Aboriginal Peoples, women, members of a visible minority, and persons with a disability.