SKYTRAC Hiring for Client Services Representative at Victoria, BC Full Time

A typical day includes:
Respond to queries by phone, email and occasionally on-site

Assist clients in all aspects of Latitude/SKYTRAC Systems service offerings

Maintain technical internal and external documentation

Provide end-user training as required

Work closely with the Network Manager, Sales Representatives and liaise with Engineering and Finance groups

Administer the Sales Order process

Support additional Client Services related projects as assigned

BASIC QUALIFICATIONS:

• Advanced level English skills, both verbal and written
• Experience in Microsoft office applications (Excel, Word)
• An aptitude to quickly learn new platforms and absorb hardware and software product knowledge
• Customer service focused, with positive, professional and enthusiastic communication and interpersonal skills
• Excellent analytical, problem solving and research skills, able to find a logical path to solving problems
• A proficient reader and writer of technical documentation
• Able to coordinate cross-functional resources to resolve technical customer issues
• Natural aptitude to prioritize, multitask, and work under pressure
• A self-starter and able to work effectively within a team in a fast-paced environment
• Demonstrated ability to manage in-house and external customer timelines

PREFERRED SKILLS AND EXPERIENCE:

• A Technical designation in IT/Computer Science with a strong business aptitude
• 3 to 5 years of experience in a help desk or similar role preferred

Position to remain open until filled.