SkyClub Fitness Hiring for Client Services Agent at Toronto, ON Full Time

Job description

We’re currently looking for a customer service focused individual to work full time at our front desk. This person will welcome members into the club and will help set the tone for their experience. We are looking for candidates that are passionate about providing excellent customer service and have a keen attention to detail.

Job Expectations

The ideal candidate must be dependable, timely, diligent, self-motivated, confident, and great with people. Responsibilities include: signing members in for classes/ gym usage, selling packages and memberships, and taking quick and accurate payments. The job also entails:

• Providing the highest level of customer service to members, prospective members, and guests.

• Professionally greet members and guests.

• Scan member ID’s/ checking members into the club.

• Answering phones and emails.

• Updating members’ accounts.

• Maintaining an orderly lobby area.

• Accurately selling class and training packages, memberships and spa services.

• Ensure members abide by the club rules and regulations.

• Able to work opening (6:30am – 3:00pm) or closing shifts (2:00pm – 10:30pm), including holidays and weekends. Majority of shifts for this position will be evening shifts and weekends.

• Reliable, professional, computer literate, energetic, and friendly.

• Assist with light cleaning when required: floor care, assisting with keeping the gym floor neat, sanitized and organized, restroom upkeep, keeping the reception area, terrace and pool area clean.

Skill/ Interests considered an asset, but not required:

• Interest in health, fitness, and/or sports.

• Certified fitness instructor certificate.

• Event planning experience.

Ideal Applicant Description

The ideal applicant is a person who loves and lives fitness and excellent customer service. They work well independently and are outgoing. They are customer-service oriented and are skilled at providing a high-quality experience for every person who comes into the studio.

Key Characteristic include:

• Energetic

• Empathetic

• Knowledgeable

• Motivational

• Brand Positive

They’re skilled sales people, handle money and credit cards efficiently, and know how to connect with others. They are detail-oriented and are able to multitask without stress and strain.

Certifications / Education / Experience

The ideal applicant has 2+ years’ work experience in customer service and/or sales. Being aligned with our core values is a must.

• All Candidates must be First Aid and CPR certified

• Secondary School

• A college or university background is an asset but not required

• Excellent written and verbal English

• Tech Savvy, access to social media and able to communicate via a high volume of emails, and other online communication platforms

Next steps to apply

If you meet the above criteria, please contact us! To apply, send your resume and a short introduction describing why you think you’d be a good fit for the position.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department and fitness club.

SkyClub Fitness welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We appreciate your interest; however only those selected for an interview will be notified.

Applicants who do not already have legal permission to work in Canada will not be considered.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• On-site gym
• Paid time off
• Vision care

Schedule:

• 8 hour shift

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)

Work remotely:

• No