Skybridge Americas is Looking For WFH Retail Customer Care Specialist at Nova Scotia Full Time

Work At Home Customer Care Specialist

Launch a rewarding career in retail customer service with one of the nation’s largest family footwear retailers! We are looking for individuals who are upbeat, always ready to help, value positive customer experiences, and can provide great service on every call.

Awesome Perks and Benefits:
Work at home for a better work-life balance – no commute!!

3 weeks paid time off annually because you deserve that rest and relaxation

Fun and comprehensive fully paid virtual training

Tuition reimbursement

Extra earnings potential with attendance and performance premiums

Benefits including medical, dental, vision, short-term disability and an employee assistance program

Growth opportunities within the organization!

What you’ll be doing

Support our footwear retail client through various communication channels: phone, email, chat, and social media

Respond to customers’ order and shipment inquiries

Accurate and concise feedback and special needs documentation in a computer-based system

Process credit card and other online payments

What are we looking for?

Proven effective oral and written communication skills

An engaging personality

Strong attention to detail and time management skills

Excellent technology skills and ability to multi-task

Proficient typing speed and accuracy

Understanding of a metrics-driven performance environment

A dedicated space where you can take phone calls without background interference

Computing Requirements

A Windows laptop or a desktop

Reliable internet speed and broadband connection (5 Mbps download, 2.5 Mbps upload)

Hardwired or ethernet connection to the internet during your shift

At least 1 extra monitor and the correct cable (minimum of 19″ screen size)

A wired USB headset with a mute button

Smartphone for application authentication

Updated anti-virus software. No need to look, you can find and download the required antivirus software here: https://www.skybridgeconnections.com/anti-virus

For Technical requirement recommendations and further information, please visit: https://www.skybridgeconnections.com/equipment

Who is Skybridge Americas?

We are a people-driven company delivering great experiences every day for some of North America’s best-known brands. We’re a team of highly skilled, customer-focused problem solvers, providing world-class customer contact services. Because people are at the core of what we do, we work hard at providing an environment for our employees where they feel valued, inspired, and proud to be part of our team. Learn more about us: https://www.skybridgeconnections.com/careers

Skybridge Americas is committed to diversity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.